Customer Service Operations Manager

4 days ago


Bridgwater, United Kingdom Job Solutions Ltd Full time

We are looking for a Customer Service Operations Manager to join our Management team at Job Solutions Ltd. As a key member of our team, you will play a critical role in managing a team of Customer Care Advisors and driving efficiency through leadership, process reviews, and continual improvement.

About the Team:

Our team is dedicated to providing exceptional customer service and support. We are committed to continuous improvement and strive to exceed our customers' expectations.

Key Responsibilities:
  • Recruit, coach, mentor, and develop Customer Care Advisors
  • Manage invoice query analysis and work with Finance/Customer Care to build action plans to achieve first-time invoicing rate
  • Implement and manage improvements to enhance the customer journey and customer experience

The estimated salary for this position is £55,000 - £65,000 per annum, depending on experience. If you are a strategic thinker with excellent analytical skills, we encourage you to apply.



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