Accounts Representative

3 weeks ago

Portsmouth, United Kingdom Markerstudy Full time

Overview:
**Accounts Representative**

**Portsmouth - Lakeside**

We are looking someone with a head for numbers and excellent communication skills with a strong eye for detail who are interested in progressing within the business.

To be successful you will need to impress us with your enthusiasm for accounts, communication skills and provide evidence of your office skills and compatibility with the role in a competency based interview.

**Responsibilities**:
**Mandatory Responsibilities**:

- Understand, promote and adhere to departmental procedures across the business, including the need for awareness through training to ensure the organisation is proactive in fraud risk management
- Be aware of and familiar with the Company's Treating Customers Fairly initiatives and embed these into your daily working activities.
- Adhere to all legal, regulatory, information security, and compliance requirements.
- Commit to understanding and adhering to the information security policy requirements and completing information security and fraud training annually
- Adhere to all Health and Safety policies

**Accountabilities and Main Responsibilities of Job**:

- Answering phone calls from customer and helping colleagues from other departments
- Data entry - entering and amending customer account details
- Handling sensitive data (customer bank and account details)
- Processing refunds
- Other ad hoc duties when required.
- Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
- Develop and maintain a competent level of technical, product and system knowledge.
- Deliver individual quantitative targets, adhering to quality and accuracy standards.
- Contribute to the achievement of team and operational targets.
- Operate within own area of accountability, proactively escalating issues and seeking guidance.
- Understand business issues and recommend solutions to improve.
- Commit to own personal development.
- Provide support and guidance to others as required.

Qualifications:
**Job related experience, qualifications and skills**:
**Essential**:

- Data entry experience
- Strong team player.
- Results orientated.
- Good communication skills at all levels.
- Ability to remain motivated in a changing working environment.
- Works on own initiative.

**Desirable**:

- Experience of working in a contact centre or customer service environment.
- Basic knowledge of insurance products and principles.

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