Specialty Co-ordinator
6 months ago
Job Details
Specialty Co-Ordinator
Family Health Division
Lincoln
Band 4 - £25147 - £27596 per annum
Full time 37.5 per week
Permanent
Responsible for day to day line management of medical secretaries, secretarial assistants and elective access clerks including allocation and checking of work and training and development of staff.
Monitor administration teams to ensure urgent and routine correspondence is handled in accordance with Trust standards and CQUIN targets including typing of clinic audio tapes, shorthand, letters, theatre lists, etc.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
What should you do next?
Responsible for day to day line management of medical secretaries, secretarial assistants and elective access clerks including allocation and checking of work and training and development of staff.
Monitor administration teams to ensure urgent and routine correspondence is handled in accordance with Trust standards and CQUIN targets including typing of clinic audio tapes, shorthand, letters, theatre lists, etc.
Ensure administration teams work in conjunction with the Consultants to organise theatre lists and clinic sessions which provide a speedy and responsive service to patients and maximise efficiency.
Ensure the medical secretaries and administration team manage the Consultant waiting lists in line with ULHT’s Access Policy obtaining maximum use of resources.
Liaise regularly with the Support Manager and Access Booking & Choice to monitor Business Unit performance with regards to referrals being accepted / rejected on Choose & Book and graded speedily; capacity shortfalls in outpatients are resolved; outpatient capacity is utilised efficiently; and health records managed in line with Trust policy.
Ensure the administration teams draw medical reports to the attention of the medical staff and take further action in accordance with their instructions, including (in agreement with the consultant) informing patients of negative results and future plans for their treatment.
Ensure an efficient administration system is implemented which resolves queries raised by patients, relatives or general practitioners, often of a non-routine nature, concerning patients’ treatment.
In conjunction with the Support Manager you will monitor the team’s performance in relation to national and locally agreed access targets - ensuring patients are treated speedily in line with the Access Policy
Ensure that the team are trained on the access targets and can undertake the pathway administration required for patients on the PAS system.
You will work with the Support manager to monitor validation and data quality carrying out any tasks associated with this as necessary ensuring no backlogs and that data quality is maintained
Ensure the administration team maintain accurate patient information and records on PAS and in health records to ensure data quality. Ensure action is taken when GPs identify wrong addresses.
If required ensure the team can assist in the provision of data for medical audit and any other statutory requirements for data collection.
Co-ordinate attendance of the administration teams at mandatory updates and general adherence to Trust Health & Safety policies and procedures.
Complete orders for stock for the administration team to be signed off by the Support Manager
When required assist the administration team with the investigation and compilation of replies to complaints within Trust deadlines.
Ensure all shifts are uploaded onto the electronic locum system in a timely manner and you will provide training/support to medical staff in use of the system.
Carry out duties implicit within the
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