Meau Receptionist

We are looking for an enthusiastic professional Ward Clerk to work on The Medical Emergency Assessment Unit at Lincoln County Hospital.

You will be part of a multi-disciplinary ward team working on MEAU.

You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

You will act as liaison between the clinical team, the patient's family, friends etc. and other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS it systems, including Careflow and WEB V on a daily basis.

You will be the first point of contact for patients who are arriving for admission to the unit and maybe very anxious and so interpersonal skills, a friendly face and reassuring manner are essential. You will also provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

Your duties will include Admitting and discharging a large amount of patients on a daily basis, updating case notes and handling documentation, making appointments and possibly arranging transport.

Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Careflow and WEB V on a daily basis.

Excellent interpersonal and communication skills are needed to liaise with all staff, patients and relatives.

You should be highly motivated and flexible, with attention to detail.

What’s the hospital like?

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.

If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?

One Trust, Endless opportunities
- Undertake receptionist duties, deal with enquiries from hospital staff, members of the public in an efficient, polite and courteous manner.
- Manage and co-ordinate Careflow input for all patients admitted and discharged from the Unit in addition to maintaining an accurate bed state both through Careflow and manually to support collection of data.
- Retrieval, filing and co-ordination of medical notes, result and x-rays whilst ensuring confidentiality at all times.
- Make and receive telephone calls from main ward, GP phone and fax line and where appropriate directly respond to enquiry from both internal and external agencies.
- Booking outpatient appointments and arrange transport where necessary.
- Deal with incoming/outgoing mail.
- Maintain stationery stock levels and assist in retrieval of resources and equipment from other areas.
- Co-ordinate admission details, admission packs, requests/changes to meals.
- During peak times, assist with general housekeeping and portering.