Retailer Support Executive
3 days ago
Retailer Support Executive
Retailer Support Executive
Pay rate - Up to £19.18 per hour
Hybrid working
We are currently recruiting for a retailer support executive who's key purpose of the role is to provide direct support, best practice sharing and deliver process improvements to the UK and Ireland retail network, with the aim of assisting them to achieve theiroverall budget and new car sales objectives. You will be the first line support for a network of over 300 retailers, with a heavy and demanding workload. Key Responsibilities:
- Investigation and handling of support payments to retailers for goodwill along with profit/loss adjustments on a vehicle by vehicle basis
- Identifying retailer training requirements and being part of a team to deliver training workshops and coaching - face-to-face and online
- Proactive communication of ordering issues and best practice to the retailer network and internal stakeholders
- Day to day communication with other teams to query sales, production, delivery and registration processes of vehicles and finding a fast and efficient resolution to problems
- Providing support to the Regional Management and Corporate Sales Teams
- Management of specific projects focusing on improvements and enhancements to our existing processes
Qualifications/Experience:
- Highly computer literate with various Microsoft Office products incl. Outlook, Excel and PowerPoint skills
- Ability to communicate at all levels of the business
- Attention to detail is essential
- Ability to manage multiple complex scenarios simultaneously, working to challenging deadlines
- Demonstrate the ability to maintain a positive customer focus in understanding and meeting various internal and external customer requirements
- Display strong interpersonal skills, personal effectiveness, flexible in approach and adaptable to changing situations
- Be an effective communicator (both written and verbally) and relationship builder with the ability to deliver commercial and operational messages and influence stakeholders drawn from a wide audience
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