Service Delivery Executive
7 months ago
**Service Delivery Executive**
**Up £35,000 per year (depending on experience)**
**Permanent, 40 hours a week**
**Farnborough, Hybrid**
**Are you an automotive expert looking for a new challenge?**
**MSX International has the job for you**
MSX International is looking for a talented Service Delivery Executive to join our busy BMW team in our client’s site, Farnborough.
**The Role**
Using your passion, technical skills and knowledge, Service Delivery Executive will:
- Create reports and presentations in a timely manner;
- Manage incoming/outgoing correspondence;
- Act as the first point of contact for Retailers;
- Act as a conduit between Retailers and the client;
- Complete tasks requiring Retailer contact on behalf of the client;
- Build and manage relationships with customers;
- Ensure high quality standards are maintained at all times.
**About you**
We are looking for a Service Delivery Executive with an embedded passion for the automotive industry.
- Experience in Customer Service
- Experience in Automotive Aftersales
- Experience of creating and formatting PowerPoint presentations
- Experience working with Excel to an intermediate/advanced level
- Good Automotive Aftersales knowledge (desirable)
- Good Retailer network knowledge (desirable)
- Knowledge of business metrics and KPI’s
**What’s in it for you?**
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- up to £35,000 per year (depending on experience)
- work for an innovative brand in their modern training facilities
- 25 days annual leave, plus bank holidays
- cash back health care scheme
- exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly
**Working pattern and location**
- 40 hours per week
- Monday - Friday
- Hybrid working
- Office in Farnborough
- Permanent contract
**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Mission**
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
**The MSXI Vision**
To enhance every journey in the world of mobility
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