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Customer Service Executive

6 months ago

Farnborough, United Kingdom Mulberry Recruitment Full time

**Customer Service Executive**

**Location: Farnborough**

**Salary: £25,000**

**Daily Duties**

Ensure customers receive an easy and valued to get the best use and value from our suite of products.

Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate

resolution of issues and customer queries.

Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.

Work with connected technology providers to effectively implement integrated solutions or solve problems effecting

customers.

Research and understand app log files and identify user behaviour to help diagnose an issue.

Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

**Skill Set**:
Initiative to resolve customer issues and provide an exceptional service.

The ability to manage a varied workload.

Willing to contribute ideas, innovation and team spirit.

Experience of working in a high performing busy team.

A logical approach, with good judgment to ensure the appropriate customer outcome.

**Benefits**

25 days holiday

Private medical cover

Life insurance

Company pension scheme

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Ability to commute/relocate:

- Farnborough: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: lh