Customer Service Executive

7 months ago


Farnborough, United Kingdom Applause IT Full time

**Customer Service Executive - Technology and Software Systems.**

**Full time - Hybrid, 3 days in office, 2 days at home - Farnborough**

**Circa £24,000 - £27,000 depending on experience + Fully Comprehensive Benefits and Career Development.**

Applause IT are looking for a Customer Service Executive to join a market leading bespoke software solutions provider, powering the performance of government and industry, driving productivity and a better experience for everyone. This is ideal for anyone located in the western home counties: Hampshire, Surrey borders near Farnborough, Woking, Guildford, Bracknell and surrounding areas.

This is an excellent opportunity for individuals with a customer service background to become part of our clients Customer Operations team, taking on a diverse and fulfilling role. This opportunity not only provides avenues for further training but also sets the stage for a rewarding career.

**Key Responsibilities will include but are not limited to**:

- The customer base ranges from one-time domestic purchasers to regular business users who rely on their services daily.
- Ensure resolution of customer issues or escalate them within the business when necessary.
- Support the sales team by generating quotations, delivering them directly to customers, raising invoices, and processing payments and contracts as required.
- Collaborate with suppliers to obtain quotes and process orders.
- Attend Support team meetings and regular Sales/Marketing/Support team meetings.
- Gather valuable feedback and communicate it to the Head of Customer Operations to contribute to ongoing improvements in our products and services portfolio.
- Maintain a high standard of administration in our systems, involving tasks such as adding new users, updating office locations, managing billing details, and adjusting account permissions.

**The successful Customer Service Executive should have the following experience & attributes**:

- Excellent listening and communication skills - with strong written and verbal skills in English.
- Previous experience working in a Customer Support/Admin focused role.
- Can do attitude
- Attention to detail when completing tasks and inputting data.
- Skilled MS Office user.
- Experience of Sales Admin in any kind of Software or IT services setting is ideal, but not essential. Will consider other B2B/B2C Customer Service Experience also, and provide training.
- Previous experience of Salesforce, or other CRMs would be beneficial.

**What's in it for you?**

This is an exciting opportunity to work with a long-standing client of ours who offer a fantastic progression path working within a highly passionate business, who love to support and see their people grow along with the organisation. Benefits include:
Hybrid working, Health Care Plan, Company Share Scheme Options, Pension Scheme, Discounted Travel Scheme, Team Meets, Social Events and more.

***

**Customer Service Executive - Technology and Software Systems**

**Full time - Hybrid, 3 days in office, 2 days at home - Farnborough**

**Circa £24,000 - £27,000 depending on experience, + Comp Package (neg).



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