Part Time Customer Service Executives

2 days ago


Farnborough, United Kingdom Selecto Recruitment Solutions Full time

**Customer Service Executives - Part Time**

**Location**:Farnborough

**Salary**:£11.28 to 12.30 per hour, plus performance rewards

**Performance related reward scheme**:

- rewards ranging from £500 to £1,000 based on 3 months consecutive results.

We are looking for experienced and self-driven Customer Service Advisors to join our client, a hugely successful and growing fintech company with customers in the UK and USA.

Your role will be to provide a consistent, friendly, knowledgeable, and overall efficient customer service experience to their customers.

**Working hours**

There are several shift patterns to choose from - please see below:
Option 1: Sun 8-4 & Mon 9:30-2:30 (12.5hrs)

Option 2: Sun 12-8 & Mon 8-4 (15hrs)

Option 3: Sun 8-4 & Mon 10-6 (15hrs)

Option 4: Fri 4-8 & Sat 2-10 (11.5hrs)

Option 5: Sun 2-10 & Mon 4:30-8:30 (11.5hrs)

All positions come with a starting salary of £22,000, rising to £24,000 (pro-rata) then progression to Supervisor Level.

**What you’ll do**
- Prompt attention to queries and comments made via social media
- Answering general technical queries about the website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing a friendly, helpful advice to both parent and child account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Support Member Services Management
- Customer call backs
- Responding to Social Media contacts in Facebook & Twitter & Instagram

**What we’re looking for**

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks "how can I help" and then "how can we make this better", shows perseverance on long-term goals, and generally goes above and beyond in their work.
- GCSE grade C or equivalent in Maths and English (essential)
- Strong written and verbal skills
- Ability to work independently
- Excellent phone manner
- Excellent organisational skills
- Happy working in a committed, busy, team environment
- Strong IT and computing skills
- Working knowledge of Excel & Word

**Employee perks & benefits**
- 30 days of holiday (including all but 3 public hols)
- Your Birthday Day off
- Excellent training with ongoing learning and development throughout your career
- Free tea, coffee and loads of fruit
- Access to 'salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
- Helpful and collaborative team where your ideas are welcomed
- Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up
- Long Service awards - 3 years and 5 years
- Family-Friendly leave policies
- Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
- Workplace pension scheme
- Death in service
- Enhanced maternity leave
- Paternity leave
- Westfield Cash Health Plan (for you and your children)

**Applications**

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