Part Time Customer Support Executives

6 months ago


Farnborough, United Kingdom Flexible Staffing Solutions Full time

**Part Time Customer Support Executives**

**Location**:Farnborough

**Starting salary**:£11.73 to £12.80 per hour with salary progression.

**Shift patterns available**:

- Sat 10-6 & Mon 12-8 (15hrs)
- Fri 4-8 & Sat 12-8 (11.5hrs)
- Sun 10-6 & Mon 4-8 (11.5hrs)

**Performance-related reward scheme **- performance rewards ranging from £500 to £1,000 based on 3 months' consecutive results.

Our client is a London and New York-based fintech company that pioneered the youth fintech and financial education category.

We are looking for experienced and self-driven Part Time Customer Support Executives to join the team. Your role will primarily be to provide consistent, friendly, knowledgeable, and efficient customer service to both the parents and children holding accounts.

Please note that the above options are fixed shifts, therefore you must be able to commit to at least one of the options in order to be considered.

**As a Part Time Customer Support Executive you will**:

- Deliver excellent customer service via incoming calls from customers
- Responding to queries and comments made via social media
- Assisting with general technical queries about the website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing friendly, helpful advice to both parent and child account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Support the Customer Support management team

**Our ideal Part Time Customer Support Executives have**:

- Proven customer service experience, whether from a contact centre or other customer-facing environment such as retail, hospitality customer service
- Strong written and verbal communication skills
- Ability to work independently
- Motivation to provide exceptional customer service at all times
- Excellent telephone manner
- Strong organisational skills
- Happy working in a committed, busy, customer service team
- Strong technical skills - happy to learn new systems
- Working knowledge of Excel & Word

**Employee benefits**
- 30 days of holiday (including all but 3 public hols)
- Your Birthday Day off
- Excellent induction with ongoing learning and development throughout your career
- Free tea, coffee, and loads of fruit
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
- Helpful and collaborative team where your ideas are welcomed
- Great Company days out, incentives such as legendary Christmas parties and Company Meet Up
- Long Service awards - 3 years and 5 years
- Family-Friendly leave policies
- Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
- Workplace pension scheme
- Flu Jab
- Death in service - 4x your annual salary from month 1
- Enhanced maternity leave - 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave - 2 weeks full basic pay from month 1, and 4 weeks full basic pay after probation
- Westfield Cash Health Plan (for you and your children)
- Westfield surgery plan after 3 years’ service
- Westfield Rewards (receive discounts at over 600 retailers)
- Mental health platform - Open up
- 5 days annual leave carry over

**If this sounds like the role for you, we'd love to hear from you**

Please ensure your CV is up to date and your contact details are correct so we can get in touch

Reference: GHPT

**Job Types**: Part-time, Permanent

**Salary**: £11.73-£12.80 per hour

Expected hours: 11.5 - 15 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application question(s):

- Are you located within 15 miles of Farnborough?
- Can you commit to at least one of the 3 available shift patterns advertised?

Work Location: In person



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