IT Service Delivery Operations Support

2 weeks ago

Farnborough, United Kingdom Fluor Corporation Full time

The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and platforms.
- Managing day to day IT administrative duties. Managing the UK Asset inventory, including all peripherals. UK IT operations support, engaging with 3rd party vendors and providing executive support.
- 1. Provide overall administrative support to the UK IT department.
- 2. Manage procurement activities for IT in the UK. Raise purchase orders, track deliveries, and manage invoicing.
- 3. Manage mobile telecommunications vendor relationship and associated procurement along with the issue and return of mobile devices and day to day support.
- 4. Provide initial point of contact to our customers and respond to problem, incident and service escalation.
- 5. Communicate action and progress updates to our customers. Identify any need for subsequent levels of escalation and escalate as appropriate while maintaining ownership
- 6. Asset Management - Review hardware stock and update Asset Management systems in liaison with local Central Receiving personnel.
- 7. Ownership of 60 day forecast for IT desktop type asset requirements in all local business units and projects.
- 8. Manage the content of the local IT intranet and user literature. Coordinate and create literature and communications for new services and changes to existing services, in conjunction with the global communications team.
- 9. Coordinate the delivery of VIP and Non-Enterprise Office support performing some activities as appropriate to achieve the best result.
- 10. In dealing with customer feedback ensure good responsiveness and adaptability in addressing their needs, maintaining ownership while- Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
- Must be authorized to work in the country where the position is located.

**Basic Job Requirements**
- Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
- Job related technical knowledge necessary to complete the job
- Ability to attend to detail and work in a time-conscious and time-effective manner

**Other Job Requirements**
- Excellent client and relationship management with the capability to build an extensive network and maintain strong working relationships.
- Ability to work stand-alone, but with strong team player capability.
- Understanding and experience of managing end to end procurement processes.
- Proven ability to coordinate the efforts of others in a cross functional environment in the delivery of IT services to the business within a “client service excellence” culture.
- Be able to make quick sound decisions based upon the information available, ensuring appropriate communication of those decisions to the relevant stakeholders.
- Excellent communication skills, both oral and written (English).
- Demonstrate focus on continuous learning and the ability to communicate effectively with management and turn into a structured development plan.

**Preferred Qualifications**
- Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
- Two (2) years related experience in technical services for hardware/software engineering and production support of Information Technology (IT)
- Demonstrated strong technical and non-technical communication skills, both oral and written
- Strong team-oriented interpersonal skills
- May require knowledge in support of messaging environments
- May require proficiency in areas of voice telecommunications technologies, including cell phones, calling cards and connections with user environments
- May require proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management

**Requisition Number**
- 138938BR

**Diverse Workforce**

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

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