Service Operations Intern

2 weeks ago

Farnborough, United Kingdom Philips Full time

**Job Title**: Service Operations Intern

**Service Operations Intern (12 month Placement)**

**Start Date**: July 2024 (1 year internship / industrial placement)

**Location**: Farnborough, Hampshire / remote combination

**Contract Type**: 12 months fixed term

**Salary**: £19,000 plus benefits

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

**In this role, you **have the opportunity to** make life **better**

Join the Services & Solutions Delivery (SSD) team as part of your 12-month industrial placement programme. You'll find yourself part of a UKI team of like-minded colleagues, who all share a passion for creating value through customer service. You'll make a difference in new and surprising ways every day, improving the lives of the Philips Healthcare customers & patients.

The SSD team manages customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base.

**You **are responsible for**
- Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.
- Managing and updating Install Base records.
- Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
- Ensuring customers are aware of the status of their call and the actions taking place.
- Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.
- Working on specific commercial projects to support growth in the Service customer base.

Projects will be based on needs at that time, customer demand, new products and services and overall service initiatives.
- Learn, update, and document the Lifetime Funnel Opportunity Creation Process.
- With support of the Installed Base Manager, learn the process, complete the next annual update of the Lifetime Funnel looking at Philips install base information and external AXREM data, and document the process, actions, and work instructions to make sure that it can be sustained.
- Working with Global Business Services (GBS) and Service Account teams to validate raw data and validating entitlement.
- Working with GBS to ensure contract adjustment as required, (adding new customers, removing customers who do not renew etc).
- Being a professional representative for Philips Healthcare with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips Healthcare policy and targets.

**You are a part of**

A close-knit Services & Solutions Delivery team, including, planners, logistics coordinators & remote service engineers, led by a strong management team, you will report into the Service Business Manager for UKI. You will regularly collaborate with a variety of stakeholders from areas including Service Operations, Service Delivery, Supply Chain, Commercial Operations, Finance, Legal, HR & Marketing and will have the opportunity to build relationships with people all over the world.

As a collaborative team, we aim to spend more time together than apart and look forward to you joining us in our new vibrant and exciting offices in Farnborough, Hampshire, working in an agile working environment.
- ** You’re right for this role if**:

- You must be in your penultimate year of study towards a business-related degree e.g., Business Management, Economics or equivalent (i.e., a 2026 graduate) **_currently studying in the United Kingdom (essential)_**:

- Proficiency in Microsoft Office Suite particularly in Excel (advanced skills like pivot tables would be a plus), PowerPoint & Word
- Strong analytical skills / data insights skills
- Excellent communication skills
- An autonomous individual capable of motivating themselves in a hybrid home/office working environment.
- A high level of drive and motivation
- Ability to work effectively when working in a team environment as well as being able to deliver good individual results.
- You are naturally curious, independent and want to work in a dynamic environment where you can interact with many people in the UK and abroad.
- You are eager to learn and maximise your skills development.

**In return, we offer **you**

A challenging, innovative environment with great opportunities for you to explore. You will in a supportive environment where your development is a priority. From a competitive internship salary of £**19 000 / annum pro rata** plus benefits including 25 days of paid holiday plus bank holidays pro rata. We adopt an agile work policy where you will be based majority out of the Farnborough office with the possibility of

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