Senior Service Desk Analyst
3 weeks ago
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. Remote
Head office: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. 1st and 2nd Line support for the following technology areas
Email hygiene (spam/malware)
Email encryption (TLS/Policy Based Encryption)
DMARC/DKIM implementation
Web routing
Web data protection
Technical support for internal staff
Supervision of the support team and provision of KPI data to the business relating to the support function
Fostering of relationships with vendors at a senior support level
Carry out remote security/design reviews for existing customers in this area
Required to travel to Farnborough or London once per quarter
Networking Skills (routing/firewalls/switching)
Broad level of IT experience (particularly in the email/encryption or web proxy arena)
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Bedhampton, Hampshire, United Kingdom Security Cleared Jobs Full timeOur Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a 30-40 minute commutable distance from the Client site. Experience working on a 24X7 Service Desk, in a...
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Bedhampton, Hampshire, United Kingdom Security Cleared Jobs Full timeOur Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a 30-40 minute commutable distance from the Client site. Experience working on a 24X7 Service Desk, in a...
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Havant, Hampshire, United Kingdom Lockheed Martin Full timeAbout the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively...
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Havant, Hampshire, United Kingdom Lockheed Martin Full timeJob Description We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively...
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3 weeks ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our...