IT Support and Service Desk Operator
2 weeks ago
Job Title: Service Desk Analyst
Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk
Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future.
So, what will you be doing as a Service Desk Analyst?
Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.
Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner.
Liaising with specialist support teams.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service
Produce management reports from ITSM data
Performing or arranging software rebuilds following system failure.
Supporting the deployment of software configurations.
Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover
What are we looking for in our next Service Desk Analyst?
Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.
Experience of writing and implementing policies and procedures.
Relevant ITIL qualifications
Experience with any of the following technologies is preferred (however training is provided where required)
Service Management toolsets (ServiceNow/Hornbill/Remedy)
A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
~ And understanding of Networking, firewalls, network monitoring tools
My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you
This really is a fantastic opportunity for a Service Desk Analyst to progress their career. Services advertised by Gold Group are those of an Agency and/or an Employment Business. For a copy of our privacy policy please visit our website.
#
-
Help Desk Support Technician
2 weeks ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
2 weeks ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
4 hours ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
IT Support and Service Desk Operator
2 months ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeAbout the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively...
-
IT Support and Service Desk Operator
2 weeks ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our...
-
IT Support and Service Desk Operator
2 months ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeAbout the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively...
-
IT Support and Service Desk Operator
2 weeks ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our...
-
IT Support and Service Desk Operator
2 weeks ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeJob Description We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively...
-
IT Support and Service Desk Operator
3 weeks ago
Havant, Hampshire, United Kingdom Lockheed Martin Full timeWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our...
-
Help Desk Support Technician
1 week ago
portsmouth, hampshire, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
1 week ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full timeJob Description An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of...
-
Help Desk Support Technician
1 week ago
Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
IT Support and Service Desk Operator
2 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeJob Description We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but...
-
IT Support and Service Desk Operator
6 hours ago
Havant, Hampshire, United Kingdom HCLTech Full timeWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...
-
IT Support and Service Desk Operator
7 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...
-
IT Support and Service Desk Operator
7 days ago
Havant, Hampshire, United Kingdom HCLTech Full timeWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten...
-
Help Desk Support Technician
2 weeks ago
Portsmouth, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
2 weeks ago
Portsmouth, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
2 weeks ago
Portsmouth, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
-
Help Desk Support Technician
2 weeks ago
Portsmouth, United Kingdom Spectrum IT Recruitment Full timeAn excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...
