Call Operative

7 months ago


Leeds, United Kingdom Zenith Full time

We have a fantastic opportunity for a Call Operative to join our busy commercial roadside assistance team here at Zenith

The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs in our commercial fleet, and for escalating these queries to the right points of contact in strict timescales that ensure our customers are back on the road as soon as possible.

This is a busy and fast growing department, and the ideal environment for an individual with previous experience in Customer Service and in managing multiple queries in strict timescales.

Our roadside assistance team are dealing with high volumes of urgent enquiries where immediate assistance is required, so a passion for problem solving and a proven ability to work in an organised and fast paced capacity is absolutely key.

**Responsibilities include;**
- Answering incoming calls and distributing appropriately
- Taking down clear and concise information
- Storing and reporting crucial details on our database
- Liaising closely with various contacts and teams across the business to ensure that all relevant enquiries are communicated
- Ensuring that all queries are resolved by updating with Key Account Managers and Operations Manager

**Benefits include;**
- Up to £20,500 salary dependant on experience
- £1400 annual bonus
- Agile working program
- Private medical care
- 6.25% contributory pension scheme
- 24 days annual leave with option to buy/sell 5
- Annual birthday leave
- Discounted gym membership
- Company tech scheme
- Cycle to work to scheme
- Referral scheme


  • Call Operative

    7 months ago


    Leeds, United Kingdom Zenith Full time

    **Call Handlers - Zenith Commercial Fleet Solutions** We have a fantastic range of opportunities for Call Operatives to join our busy commercial roadside assistance team here at Zenith! The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs in our commercial fleet, and for escalating these queries to the right...

  • Call Operative

    4 days ago


    Leeds, United Kingdom Zenith Intelligent Vehicle Solutions Full time

    Customer service professionals! We want to hear from you! Here at Zenith we have a fantastic opportunity for a Breakdown Support Operative to join our busy team of call handlers! Based within a dynamic and fast paced team, this role will play a crucial part in how we successfully service our HGV customer portfolio and their drivers. The team are...

  • Call Operator

    2 hours ago


    Leeds, United Kingdom Zenith Intelligent Vehicle Solutions Full time

    Customer service professionals! We want to hear from you! Here at Zenith we have a fantastic opportunity for a Breakdown Support Operative to join our busy team of call handlers! Based within a dynamic and fast paced team, this role will play a crucial part in how we successfully service our HGV customer portfolio and their drivers. The team are...

  • Call Operative

    2 days ago


    Leeds, United Kingdom Zenith Full time

    We have a fantastic opportunity for a Call Operative to join our busy commercial roadside assistance team here at Zenith! The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs in our commercial fleet, and for escalating these queries to the right points of contact in strict timescales that ensure our customers are...

  • Call Operative

    7 months ago


    Leeds, United Kingdom Zenith Full time

    We have a fantastic opportunity for a Call Operative to join our busy commercial roadside assistance team here at Zenith! The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs in our commercial fleet, and for escalating these queries to the right points of contact in strict timescales that ensure our customers are...


  • Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is looking for a highly skilled Call Centre Operations Lead to join our team in Leeds Seacroft. As a key member of our operations team, you will be responsible for ensuring that our call centre meets performance targets and adheres to company policies.The ideal candidate will have a strong understanding of customer service principles, excellent...

  • Call Centre Supervisor

    9 months ago


    Leeds, United Kingdom Bloom Sales Partners Full time

    We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call centre representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Job DescriptionThis role involves leading a team to ensure quality standards and KONE dispatch strategy are implemented effectively, consistently, and in line with established guidelines.The successful candidate will be responsible for coordinating and directing the weekend operations of the team, supporting and enforcing call centre expectations, and...


  • Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent...

  • Call Centre Agent

    2 days ago


    Leeds, United Kingdom Arrow Global Full time

    We have an exciting opportunity to join us as a **Call Centre Agent - Recoveries **in our Contact Centre, with** Monday to Friday working only.** Enjoy the freedom and support you need to make an impact to help build better financial futures for our customers and deliver exceptional customer service. This is a fantastic opportunity to join an organisation...

  • On Call Support

    6 months ago


    Leeds, United Kingdom Springfield Healthcare Full time

    Casual / bank workers to support the On call Team on weekends / evenings - Rate of pay - £10.42 per hour - Hours of work - Evenings 5pm - 10pm and 7am to 9am, plus weekends 7am to 10pm. - Remote working - Benefits - Paid Medicash Cash and Wellbeing plan - 24/7 Employee Assistance Programme - Wellness Programmes - High Street discount schemes and discounted...

  • Call Services Operator

    7 months ago


    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.** Looking for a work-life balance? Sick and tired of working weekends? **_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._** An exciting role looking after...


  • Leeds, United Kingdom Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024.This has created an exciting opportunity for a Call Centre Team Leader to join our team in Leeds Seacroft.The Team Leader is responsible for overseeing and managing the team of Advisors.The purpose of the role is to ensure that the team meets performance targets adheres to company...


  • Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Team Leader to join our team in Leeds Seacroft. The Team Leader is responsible for overseeing and managing the team of Advisors. The purpose of the role is to ensure that the team meets performance targets adheres to company...


  • Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...


  • Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best in class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...


  • Leeds, United Kingdom Pharmiweb Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...

  • Planning Operative

    7 months ago


    Leeds, United Kingdom CLD Recruitment Full time

    My client are a nationwide security company who offer bespoke security and fire solutions to both homes & businesses. They are looking for a customer service professional to join their friendly & hardworking team in their Leeds head office. To be considered for this role you must have experience working in a busy demanding environment. Service controller...


  • Leeds, United Kingdom gap personnel Full time

    **Looking for your next Warehouse Operative role in Leeds?**: **We have various roles available, days and nights shift, you pick when you work!**: **Roles available across Leeds, including LS9, LS12, LS19, LS22, LS25, LS27 and more!**: **What could you be doing?**: - General warehousing duties - Picking and packing - Loading and unloading - Manual...