Call Operator

2 days ago


Leeds, United Kingdom Zenith Intelligent Vehicle Solutions Full time

Customer service professionals We want to hear from you

Here at Zenith we have a fantastic opportunity for a Breakdown Support Operative to join our busy team of call handlers

Based within a dynamic and fast paced team, this role will play a crucial part in how we successfully service our HGV customer portfolio and their drivers. The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs, and for escalating these queries to the right points of contact in strict timescales.

Due to the significant volume of calls taken by the team each day and the urgent nature of many of these queries a background in customer service is absolutely crucial. We also require individuals who can accommodate Saturday availability where necessary to support the workload.

The position will require an individual who can work to designated timescales and in an organised manner managing and reporting on key information appropriately.

**Previous experience managing high volume calls and general enquires is absolutely essential.**

**Responsibilities include;**
- Answering incoming calls and distributing appropriately
- Taking down clear and concise information
- Storing and reporting crucial details on our database
- Liaising closely with various contacts and teams across the business to ensure that all relevant enquiries are communicated
- Ensuring that all queries are resolved by updating with Key Account Managers and Operations Manager
**Benefits include;**
- Competitive salary
- Annual bonus
- 25 days annual holiday with buy/sell options available
- Annual birthday leave
- 6.25% contributory pension scheme
- Discounted gym membership
- Various store discounts
Looking for a gear change in your career? Get in touch now

**Job Types**: Full-time, Permanent

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- Day shift
Application question(s):

- Do you have previous experience handling inbound calls?
- Please confirm your salary expectations?
**Experience**:

- Customer Support: 1 year (required)


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