Mobile Funeral Service Arranger

3 weeks ago

Wirral, United Kingdom Dignity Funerals Full time

Mobile Funeral Service Arranger

Part-time, 6 Month fixed term contract.
Alex Taylor Funeral Directors, Birkenhead, Wirral
£11,513.17 per annum

19.32 hours per week Monday, Tuesday 09:00-17:00 ,Wednesday 09:00-13:00

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

At Alex Taylor Funeral Directors, we serve Birkenhead and the Wirral with uncompromising compassion, and have done since 1936.
We know how important it is to get things right when it comes to saying farewell. We will listen carefully to your needs and tailor every detail of your loved one’s funeral to be exactly how you want it to be. It is our honour to give you, your family and your loved one an unrivalled standard of funeral care.

Since we were founded in 1936, we have conducted every type of funeral from religious ceremonies to woodland burials to bright celebrations of life. We are flexible and we will cater to your every need, no matter how big or small they may be.

You can find our funeral home on Whetstone Lane; between Charing Cross and Borough Road. We are in walking distance of Birkenhead Central rail station and Pyramids Shopping Centre. Due to our central location we help the families of Tranmere, Rock Ferry, Prenton East, Oxton, Claughton, Egerton Park, Seacombe and Wallasey.

Alex Taylor Funeral Directors are looking for a compassionate, dedicated individual to join our team as a Funeral Service Arranger, to advise and support our families when arranging the funeral for a loved one. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

**What Will I Be Doing As A Funeral Service Arranger?**

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

**Other duties will include**:

- Create a welcoming, safe and caring atmosphere
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Maintain excellent service to client’s who telephone or call the branch
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

**What Do I Need?**
- A Full UK Driving Licence.
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?**

Be one of the first to receive details on all our latest vacancies and register your preferences for job alerts here

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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