Support Assistant

2 months ago

Wirral, United Kingdom The Riverside Group Full time

Job Title: Support Assistant
Contract Type: Permanent
Full time: 37.5 hrs per week

**Salary**: £21,255
Working Pattern: Monday-Friday
Location: Wirral based at Wirral Dispersed Service

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

**So, who are you?**

At times this role can be challenging but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

As a minimum requirement you’ll need:

- Experience of working with people in a customer facing environment

Ideally, you’ll also have:

- An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Job purpose**

To empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.

**Role requires you to**

Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager. Recognise and identify each individual customer’s needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:

- Enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to [1] date information on their changing needs.
- Providing personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing.
- Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible.
- Safely helping with customer’s mobility including use of assessed equipment, aids or other manual handling equipment.
- Supporting customers with administering medication.

Inspire and motivate customers to develop life skills, independence and emotional well-being by:

- Recognising and engaging customers in activities that they show passion or interest in
- Supporting customers to attend community and social activities - Supporting customers to participate in educational activities.
- Working with customers to seek employment or volunteering opportunities for their personal development.
- Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
- Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.

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