Customer Service Officer

6 months ago

Solihull, United Kingdom LegalAndGeneral Full time

**Company Description**
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.

Are you passionate about customer service and helping others? This is a telephony based role within our Legal & General Home Finance Team. We are looking for individuals that are able to build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding. **This is a permanent role, working 25 hours per week between the hours of 9am - 3pm. What's more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home) The base salary for this role is £16,429 per annum.**

Time management is also important as you need to be able to deliver on promises made to customers.

The role holder will provide an accurate, compliant and timely service and carry out more complex customer transactions, complaint responses, and data analysis.

The role holder will keep up to date with all compliance rules and requirements including data protection, money laundering, breaches, complaints and controls, conduct of business and treating customers fairly.

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

**We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get**:

- As your skillset grows, it’s possible your earning potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- Generous pension contribution
- Life assurance x8 of base salary
- Private medical insurance
- Recommend L&G as a great place to work and earn money if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.

**Qualifications**
The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so you’ll have the tools you need before you start helping our customers and clients.
- Minimum 5 GCSEs at grade C or above
- Good attention to detail
- Computer literate in Microsoft office
- Able to work well within a team environment
- Strong verbal and written skills.

**Knowledge**: Previous experience in financial services preferred

**Experience**: Experience of working with direct customer interaction: either face to face or by phone
**Additional Information**

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

So whoever

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