Current jobs related to Customer Services Team Leader - Saint Ives - BoilerJuice

  • Customer Service Team Leader

    3 months ago

    Saint Ives, United Kingdom Brook Street Full time

    Ready to lead the charge in revolutionizing the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring every...

  • Customer Service Team Leader

    3 months ago

    Saint Ives, United Kingdom BoilerJuice Full time

    BoilerJuice, the UK's leading ecommerce energy site, is in search of a Customer Services Team Leader ready to fuel our mission of delivering unparalleled customer service. Our platform is the lifeline for 1.5 million UK homes reliant on oil for heating and hot water, providing not just fuel, but the warmth and comfort of a reliable home environment. As we...

  • Customer Team Leader

    3 months ago

    Saint Ives, United Kingdom Co-op Full time

    Closing date: 10-07-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing)...

  • Customer Team Leader

    1 month ago

    Saint Ives, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader   Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing)...

  • Customer Team Leader

    4 weeks ago

    Saint Ives, England, United Kingdom Co-op Full time

    Closing date: 23-08-2024Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Customer Team Leader Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early...

  • Team Leader Care

    3 months ago

    Saint Ives, United Kingdom Care UK Residential Care Services Full time

    **Team Leader Care, Days - Field Lodge, St Ives** Hours - 7am - 7pm, including alternative weekends. Pay - £12.55 per hour, plus excellent benefits. If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care...

  • Customer Service Advisor

    4 months ago

    Saint Ives, United Kingdom The One Group Full time

    I have an exciting opportunity for immediate start for an experienced customer service advisor. This is initially a temporary position on an ongoing basis. You will be responsible to ensure effective and efficient communication to customer enquiries in conjunction with the accurate entry and processing of customer order. Process and manage logístical...

  • Team Leader Care Nights

    3 months ago

    Saint Ives, United Kingdom Care UK Residential Care Services Full time

    Team Leader Care, Nights - Field Lodge, St Ives Hours - 7pm - 7am, including alternative weekends. Pay - £12.55 per hour, plus excellent benefits. If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care UK...

  • Sales Team Leader

    3 months ago

    Saint Ives, United Kingdom Simplify Group Full time

    **Sales Team Leader - TELESALES** **St Ives (Cambridge)** **£26,108.85 + OTE bonus of £18,000.00** **A fantastic opportunity to earn great commission in a vibrant sales environment, working with customers who need to use our conveyancing service to buy or sell a property. Purpose built offices with free parking and a great local community of shops and...

  • Customer Service Team Leader

    1 week ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    About LifeplusLifeplus is a leading company in the holistic wellbeing industry, dedicated to helping millions of people unlock their wellness potential. With over 30 years of experience, we have established a strong reputation for providing high-quality nutritional supplements and exceptional customer service.Job PurposeThe Customer Care Team Leader will...

  • Customer Service Team Leader

    1 week ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    About LifeplusLifeplus is a leading company in the holistic wellbeing industry, dedicated to helping millions of people unlock their wellness potential. With over 30 years of experience, we have established a strong reputation for providing high-quality nutritional supplements and exceptional customer service.Job PurposeThe Customer Care Team Leader will...

  • Customer Service Team Leader

    2 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Lifeplus. As a key member of our Customer Care department, you will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates.Key ResponsibilitiesLead a team of Customer Care...

  • Customer Team Leader

    1 month ago

    St. Ives, Huntingdon, United Kingdom Co-op Full time

    Closing date: 23-08-2024 Customer Team Leader Location: The Stennack, St Ives, TR26 1DB Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...

  • Customer Service Team Leader

    2 weeks ago

    Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time

    Job DescriptionCompany OverviewLifeplus is a leading provider of holistic wellbeing solutions, dedicated to helping millions of people unlock their wellness potential. With a rich history spanning over 30 years, we have established a strong reputation for delivering high-quality nutritional supplements directly to our customers worldwide.Job PurposeWe are...

  • Customer Service Coordinator

    4 months ago

    Saint Ives, United Kingdom Reco Hoist Ltd Full time

    **What does the role of Customer Service Coordinator at RECO entail?** The Customer Service Coordinator at RECO plays a vital role in supporting the Service Planner by managing bookings and coordinating services efficiently. Responsibilities include overseeing the booking process, addressing client inquiries, and ensuring smooth communication between...

  • Customer Service Representative

    3 months ago

    Saint Ives, United Kingdom Acushnet Company Full time

    **Customer Service Representative - Custom Clubs** - If you're as passionate about golf as we are, then listen up! - We could have the opportunity for you_ Acushnet Europe Limited, home to the iconic golf brands Titleist & FootJoy, are on the lookout for a vibrant individual to join us as a Customer Service Representative in the Custom Clubs Team on a...

  • Customer Service Administrator

    3 months ago

    Saint Ives, United Kingdom Marlowe SRC Full time

    **Customer Service Administrator** **£21,255 per annum** **37.5 hours per week (Shift based, working 5 days out of 7)** **Office Based (PE27) with Hybrid options after a successful probation period** **About Us** Hi, we’re Elogs and we’re looking for a problem solver to join our team of Customer Service Administrators. If you haven’t heard about us...

  • Customer Service Representative

    4 months ago

    Saint Ives, United Kingdom Acushnet Company Full time

    "We are a product company, we are a process company. Above all we are a people company" _ Our Customer Service Department is at the very hub of our business, providing expert and professional support for our key accounts and consumers across the UK and Ireland. We currently have vacancies for two customer focused individuals to join both our Crested &...

  • Customer Services Coordinator

    5 months ago

    Saint Ives, United Kingdom RECO Hoist LTD Full time

    **About RECO HOIST UK**: RECO HOIST UK is a leading provider of vertical transportation solutions in the construction industry. We specialize in delivering high-quality hoisting equipment and services to meet the unique needs of our clients. As a Customer Services Coordinator at RECO, you will play a crucial role in ensuring smooth operations and...

  • Customer Team Leader

    1 month ago

    Saint Boswells, United Kingdom Co-op Full time

    Closing date: 27-08-2024 Customer Team Leader   Location: Station Yard, Newtown St Boswells, TD6 0PP Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings...

Customer Services Team Leader

4 months ago

Saint Ives, United Kingdom BoilerJuice Full time

BoilerJuice is a UK-based ecommerce energy site. We are looking for a full-time **Customer Services Team Leader** to lead and motivate our experienced customer-facing team who are constantly challenged to resolve issues, complaints, or concerns in a professional and timely manner. Working in a fast-paced company, where our customer service and our reputation is a key to our success, you will need to have a proven track record in working in a similar role, as well as having excellent written and verbal communication and interpersonal skills. Due to the nature of the business, there will be varied challenges to solve, and you should be able to use your powers of persuasion and your innovative thinking to deliver a first-class service and improve the customer experience.

**About us**

Although you may not have heard of BoilerJuice, we are an established company with a proven business model and a solid customer base. We are different from a lot of other ecommerce businesses because the logistics for delivering what we sell (domestic heating oil) are a bit more complicated than for many other products you can buy online

We are investing for further growth and are also creating new products that combine Internet-of-Things with smart data analysis to change the way a market works. That means working on innovative ways of managing a competitive marketplace.

Whilst we’re excited about what we do, we like to think we’re relatively down-to-earth. We don’t have a big hierarchy, a special dress code, or a company song about heating oil.

For the 1.5 million UK homes who depend on oil for heating and hot water, BoilerJuice makes life easier. We help hundreds of thousands of them get a better price and a more convenient service by connecting them impartially with nearly all of the suppliers in the market.

We provide a valuable service and this, coupled with our excellent customer services means that we have high levels of loyalty and have opportunities to extend our relationship. The business is profitable and is investing for growth, through increased market share in the UK, product enhancement and international expansion.

**We are looking for a talented individual to join the team with the passion and capability to deliver customer service to the very highest standards.
**In this role, you will**
- Manage the sales, service, and Contact Centre KPI performance of a busy customer services team
- Coach, develop and inspire a team to deliver improved individual results in performance and behaviours
- Create a motivated and engaged workforce though great communication, reward and recognition and personal development discussions
- Implement, embed, and support the achievement of quality standards across the team
- Prioritise and delegate work to ensure smooth running of the team and effortless experience for the customer
- Handle complex and escalated customer service issues
- Identify areas for improvement and introduce innovative ways to further improve our service levels

**You will have**:

- A minimum 2 years experience as a Customer Services Team Leader (or similar role)
- Experience of working in a busy Contact Centre with proven results in all Contact Centre, sales, and service KPI’s
- Passion to lead by example and a proven track record of delivering fantastic customer service yourself
- Skills to coach, develop and performance manage a team to retain and develop talent
- The ability to work well under pressure and be able to prioritise tasks and manage workloads to meet deadlines effectively in a fast-paced environment
- Excellent decision-making and persuasion skills
- Flexibility and the ability to adapt to challenging situations
- Experience in collaborating with multiple departments and key decision makers
- A problem-solving mindset, with the ability to think outside of the box to find solutions

**The reward...**
- Salary: £27,000 to £30,000 DOE
- Healthcare: Bupa Private Healthcare (on completion of probation)
- Pension: Company and personal contribution (on completion of probation)
- Holiday: 25 days per annum plus bank holidays (plus long service awards)
- Gym: Subsidised gym membership (on completion of probation)
- Perks at Work savings & discount website
- Free weekly Bootcamp/Spin class
- Life Insurance 4 x salary
- Salary Sacrifice: Electric Car Scheme and Cycle2Work

**Location...**

**Apply...