Customer Service Team Leader

7 days ago

Saint Neots, Cambridgeshire, United Kingdom Lifeplus Full time
Job Description

Company Overview

Lifeplus is a leading provider of holistic wellbeing solutions, dedicated to helping millions of people unlock their wellness potential. With a rich history spanning over 30 years, we have established a strong reputation for delivering high-quality nutritional supplements directly to our customers worldwide.

Job Purpose

We are seeking an experienced Customer Service Team Leader to join our team in St Neots. As a key member of our Customer Care department, you will be responsible for motivating and supporting a team of administrators to provide exceptional customer service to our network. Your primary objective will be to build strong relationships with customers, resolve complex queries, and process orders and changes efficiently.

Key Responsibilities

  • Motivate and Support the Team

Lead a team of Customer Care Administrators to deliver outstanding customer service, ensuring that our customers receive a positive experience.

Lead a Team of Customer Care Administrators

Supervise and develop a team of Customer Care Administrators, providing guidance and support to ensure they meet their performance targets.

Coach and Develop a High-Performing Team

Develop and implement coaching strategies to enhance the skills and performance of your team, ensuring they are equipped to handle complex customer queries.

Resolve Complex Customer Queries

Utilize your problem-solving skills to resolve complex customer queries, ensuring that customers receive a satisfactory outcome.

Use Bespoke IT Systems

Effectively use Lifeplus's bespoke IT systems to process customer orders and queries, ensuring accuracy and efficiency.

Conduct Quality Reviews

Conduct regular quality reviews to identify areas for improvement, implementing changes to enhance the team's performance and customer satisfaction.

Collaborate with Colleagues

Work closely with colleagues across the organization to ensure seamless communication and collaboration, driving business success.

Candidate Profile

We are looking for a highly motivated and experienced Customer Service Team Leader who possesses the following skills and qualifications:

  • Previous Team Leadership Experience

A proven track record of leading a team, with experience in customer service or a related field.

Fluent German and English Language Skills

Excellent communication skills in both German and English, with the ability to communicate complex information effectively.

Coaching and Feedback Skills

Strong coaching and feedback skills, with the ability to develop and implement coaching strategies to enhance team performance.

Problem-Solving Skills

Excellent problem-solving skills, with the ability to resolve complex customer queries and implement changes to improve team performance.

What We Offer

We offer a competitive package, including:

  • Contributory Pension Scheme

A contributory pension scheme, providing a secure retirement plan.

Opportunity to Buy and Sell Holiday

The opportunity to buy and sell holiday, providing flexibility and work-life balance.

Gym Membership Discounts

Gym membership discounts, promoting a healthy lifestyle.

Contributory Hospital and Health Cash Plan

A contributory hospital and health cash plan, providing financial support for medical expenses.

Cycle2Work Scheme

The Cycle2Work scheme, promoting sustainable transportation.

Eye Care Vouchers

Eye care vouchers, supporting eye health.

Free Monthly Lifeplus Products

Free monthly Lifeplus nutritional and personal care products, promoting a healthy lifestyle.

Life Assurance

Life assurance, providing financial security for loved ones.

Discounts at Leading Brands

Discounts at leading brands and retailers, promoting a healthy lifestyle.

Working Arrangements

We offer a flexible working arrangement, with a 5-week rotational shift pattern:

  • 3 out of 5 weeks

09:00-17:15, Monday to Friday, with Saturday and Sunday off.

2 out of 5 weeks

Monday, Tuesday, Wednesday, Thursday, Saturday, and Sunday off, with Friday off.

Location

This role involves a mixture of home and office working, with a requirement to commute to our St Neots office. We offer a hybrid working arrangement, with one day per week in the office.

Security Clearance

The successful applicant will be required to undergo a criminal record check.

Special Requirements

Please advise us in advance if you have any special requirements if you are invited to attend an interview.

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