Customer Service Team Leader
4 days ago
Job Title: German Customer Service Team Leader
Job Summary:
Athena Resourcing Solutions is seeking a highly skilled German Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide high-quality customer service and support to clients via phone, email, and other communication channels.
- Lead and manage a team of customer service representatives to ensure excellent service delivery and high-quality customer care.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Fluent German language skills (written and spoken).
- Proven experience in customer service leadership or management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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