Customer Service Team Leader

2 months ago


Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

Job Title: German Customer Service Team Leader

Job Summary:

Athena Resourcing Solutions is seeking a highly skilled German Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide high-quality customer service and support to clients via phone, email, and other communication channels.
  • Lead and manage a team of customer service representatives to ensure excellent service delivery and high-quality customer care.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Fluent German language skills (written and spoken).
  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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