Customer Service Team Leader

4 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Job Title: German Customer Service Team Leader

Location: Hybrid working arrangement with 1 day per week in the office and 4 days at home.

About the Role:

We are seeking a highly motivated and experienced German speaking Customer Service Team Leader to join our team. As a Customer Service Team Leader, you will be responsible for managing a team of Customer Care Administrators and providing expert customer support to our German customers.

Key Responsibilities:
  • Motivate and support the team to deliver exceptional customer service.
  • Lead a team of Customer Care Administrators and provide coaching and development opportunities.
  • Resolve complex customer queries and complete follow-up actions.
  • Use bespoke IT systems to resolve and process customer orders and queries.
  • Conduct regular 1-1s and performance reviews.
  • At peak times, take calls and handle customer enquiries.
  • Collaborate with colleagues to achieve team goals.
  • Develop product and process knowledge to continue providing excellent customer service.
Requirements:
  • Previous Team Leader/Supervisor experience.
  • Fluent in spoken and written German and English.
  • Positive and engaging communication skills.
  • Flexible coaching and feedback skills.
  • Effective change leadership and ability to prioritize a varied workload.
  • Ability to work in a team and ask for help when needed.
  • Take ownership and drive team engagement.
  • Interpret department, team, and individual metrics for continuous improvement.
Working Arrangements:

This role involves a hybrid working arrangement with 1 day per week in the office and 4 days at home. We are looking for someone who is flexible and able to work in a team environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Customer Service Team Leader looking for a new challenge, please apply today.

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