Customer Service Team Leader

4 days ago

Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

Job Title: German Customer Service Team Leader

Job Summary:

Athena Resourcing Solutions is seeking a highly skilled German Customer Service Team Leader to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of service excellence.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service quality
  • Develop and implement customer service strategies to drive business growth and improve customer engagement
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Provide coaching and training to customer service representatives to improve their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Fluent German language skills (written and spoken)
  • Proven experience in customer service leadership or management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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