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Customer Service Team Lead
2 months ago
Athena Resourcing Solutions is seeking a highly skilled Customer Care Team Leader to join our team.
About the Role:
The Customer Care Team Leader will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates and customers.
Key Responsibilities:
- Motivate and Support Team Members: Lead and motivate a team of administrators to develop positive relationships with customers, providing excellent customer service and resolving complex queries.
- Call Quality Reviews: Conduct call quality reviews and provide coaching to team members to improve their performance.
- Team Development: Develop product and process knowledge to ensure excellent customer service and support team members in their development.
- Leadership Experience: Possess strong leadership skills, with experience in customer care leadership, coaching, and feedback.
Requirements:
- Fluent Communication: Fluently speak and write in German and English.
- Coaching and Feedback: Possess strong coaching and feedback skills to support team members.
- Teamwork: Ability to work effectively in a team, ask for help when needed, and trust colleagues.
- Customer Service: Provide exceptional face-to-face customer service skills, including interacting with visitors and at events.
What We Offer:
Athena Resourcing Solutions offers a competitive salary package, contributory pension scheme, flexible holidays, gym membership, and other benefits.
