Customer Service Team Lead

1 month ago

Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time

Job Title: German Customer Service Team Leader

Location: 4 days Home Based / 1 day Office location St Neots, Cambridgeshire.

Athena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to deliver exceptional customer care and contribute to the company's success. As a key member of the team, you will be responsible for leading a team of customer service representatives, ensuring they provide top-notch service to clients, and driving business growth through strategic initiatives.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty.
  • Develop and implement customer service strategies to drive business growth and improve customer engagement.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Fluent German language skills (written and spoken).
  • Proven experience in customer service leadership or management.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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