Service Improvement Lead

2 weeks ago

London, United Kingdom Concept Resourcing Full time

Service Improvement Lead
London, Bristol OR Manchester (1 day per week in office)
Day rates: £550-600 per day
6 months
INSIDE IR35

Concept Resourcing are looking for a Service Improvement Lead to join a Central Government client based in London/Bristol OR Manchester.
This is an initial 6 month contract with a possible extension. The role is INSIDE IR35. Day rates between £550-600 per day, depending on experience.
- Excellent knowledge of digital service performance end-to-end and how to improve it
- Analytical skills to identify issues with service performance and solutions to them
- Knowledge of government or other complex environments (organisational structures and governance/commercial/financial operating models)
- Communication skills. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales
- Collaboration. You know how to solve and unblock issues between teams or departments at the highest level. You understand the psychology of the team and can coach others on team dynamics and conflict resolution
- Life-cycle perspective. You know how to successfully lead teams through the full product life-cycle. You can identify which tools and techniques should be used at each stage and deal with potential risks across or between all stages. You can provide guidanceand support to teams as they move through stages of the product life cycle
- Making a process work. You can identify and challenge complex organisational processes. You can add value and coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process How your contractwill work

RECOMMENDATIONS: - If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with our referral scheme.

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