IT Service Improvement Manager

3 weeks ago

London Area, United Kingdom Department for Business and Trade Full time

Join a team at the heart of the global economy The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh.


DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates. This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT.


You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.


In your day-to-day role as a Lead Improvement Architect you will:

  • Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving Governance
  • Fully document relevant processes and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act
  • Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes
  • Engage with Third Party providers where appropriate to ensure plans are seen through to completion
  • Proactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standards


Essential Skills and Experience:

  • Experience creating and implementing Service Design and Improvement programmes
  • Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies
  • Managing a wide variety of stakeholders, including technical with conflicting priorities
  • Process mapping
  • Extensive experience collaborating with the technology function


Desirable experience:

  • Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow
  • ITIL Foundation, or better, Qualified


Benefits

  • learning and development tailored to your role with accreditations expensed and training days aside
  • a flexible, hybrid working environment with options like condensed hours
  • a culture encouraging inclusion and diversity
  • a Civil Service pension with an average employer contribution of 27%
  • annual leave starting at 25 days rising to 30 days with service
  • three paid volunteering days a year
  • an employee benefits programme including cycle to work


Further information:

This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.


If you are a Lead Improvement Manager and looking for a new challenge, apply today

  • IT Service Improvement Manager

    3 weeks ago

    London Area, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Improvement Manager

    7 days ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Improvement Manager

    1 week ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • IT Service Improvement Manager

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Improvement Manager

    2 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • IT Service Improvement Manager

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Improvement Manager

    1 week ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Desk Manager

    7 days ago

    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...

  • IT Service Improvement Manager

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates. ...

  • Service Improvement Manager

    4 days ago

    London, United Kingdom FIS. Empowering the Financial World Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Continual Service Improvement Manager

    6 days ago

    London, Greater London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamWe...

  • Continual Service Improvement Manager

    7 days ago

    London, United Kingdom Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the...

  • Continual Service Improvement Manager

    7 days ago

    London, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the...

  • Continual Service Improvement Manager

    4 days ago

    London, United Kingdom FIS. Empowering the Financial World Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. ...

  • Service Improvement Officer

    1 week ago

    London, United Kingdom City and County Healthcare Group Ltd Full time

    Company Description Service Improvement Officer  Remote, with travel required across London. What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the...

  • Continual Service Improvement Manager

    6 days ago

    London, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.About...

  • Senior Service Improvement Programme Manager

    2 weeks ago

    London, United Kingdom Remote Worker Ltd Full time

    Patient Flow Service Improvement Programme Manager We are working with an NHS organisation who are seeking to appoint a Patient Flow Service Improvement Programme Manager. This role will be hybrid with some on site and some remote working expectation. The role will start ASAP and will be at Band 8a. The role will be based at an organisation in London with...

  • Service Improvement Officer

    2 days ago

    London, United Kingdom City and County Healthcare Group Ltd Full time

    Company DescriptionService Improvement Officer Remote, with travel required across London.What we offerWe’re creating brighter days. Fresh challenges. Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the opportunity to...

  • Quality Assurance Services Manager

    1 month ago

    London, United Kingdom Service Care Solutions Full time

    Quality Assurance Service Manager London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are...

  • Service Designer

    17 hours ago

    London Area, United Kingdom Stealth iT Recruitment Full time

    What you'll do: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. ...