IT Service Improvement Manager

4 weeks ago

London, United Kingdom Department for Business and Trade Full time

The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh.
This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.

Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes
Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies
Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow
ITIL Foundation, or better, Qualified

learning and development tailored to your role with accreditations expensed and training days aside
a flexible, hybrid working environment with options like condensed hours
a culture encouraging inclusion and diversity
a Civil Service pension with an average employer contribution of 27%
annual leave starting at 25 days rising to 30 days with service
an employee benefits programme including cycle to work

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