Continual Service Improvement Manager

3 weeks ago

London, Greater London, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting (GIR) team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we delivery service.

What you will be doing

This role is a key position within the GIR team and will play a critical part in implementing and operating the way Worldpay ensures Continual Service Improvement. You will take responsibility for stakeholder engagement as well as guiding Worldpay colleagues towards the best delivery options available to achieve our mutual goals.

You will need to have a breadth of experience of end-to-end Service Improvement projects, aligned to Lean/Six Sigma methodologies, from requirement gathering, through executive sign-off and to full implementation/realisation. You should be hands on technically, but also have strong soft skills, be able to collaborate with colleagues and business partners, but also work through a problem alone.

Responsibilities include, but are not limited to:

· Leading Initiatives: Spearheading Six Sigma aligned projects and driving continuous improvement efforts within the organization. Offering direction and support to project teams and your colleagues.

· Methodology Knowledge: Utilizing tools like Lean, Kaizen, and Six Sigma to drive process improvements.

· Strategic Alignment: Aligning your projects with the organization's strategic goals and objectives.

· Monitoring Progress: Keeping track of project developments and ensuring they adhere to set timelines and objectives.

· Process Analysis: Examining current business processes and identifying areas for enhancement.

· Design & Delivery: Deliver analysis of, and solutions, to drive value and improvement through data/analytics capabilities and technology.

· Collaboration: Become an integral part of the wider GIR team, supporting key projects and programs critical to its success.

What you bring:

· Teamwork: Collaborating with and leading cross-functional teams to achieve results from specific improvement goals and projects.

· Change Management: Effectively managing change and promoting a positive attitude towards it.

· Problem-Solving: Strong problem-solving skills, with the ability to think critically and creatively.

· Communication: Excellent communication skills to articulate ideas, listen to team members, and foster an environment of open dialogue.

· Data Analysis: Proficiency in analyzing data to identify areas for improvement.

· Project Management: Overseeing projects from inception to completion, ensuring they meet their objectives and deadlines.

· Continuous Learning: Commitment to personal and professional growth, both for yourself and your team.

Added bonus if you have:

· Experience in the IT service industry and especially ITIL.

· Experience with the Servicenow product suite/technology.

· Experience in building and maintaining documentation.

What we offer you

· A competitive salary and benefits.

· A variety of career development tools, resources, and opportunities.

· The chance to work on some of the most challenging, relevant issues in the payment industry.

· Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Randstad UK Full time

    Continuous Improvement Manager - WFH Remote RoleRandstad UK&I is a global leading recruitment agency known for connecting top talent with leading employers. We pride ourselves on our innovative approach to recruitment and our commitment to excellence. As we continue to grow, we are seeking a dynamic Continuous Improvement Manager to help us enhance our...

  • Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Davies Full time

    Our visionnDavies is a community of outstanding people. We welcome different perspectives, support each other's ambitions and grow together. In a fast-changing business environment, we adapt and look ahead.nWe succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of...

  • Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Randstad UK Full time

    Continuous Improvement Manager - WFH Remote RoleRandstad UK&I is a global leading recruitment agency known for connecting top talent with leading employers. We pride ourselves on our innovative approach to recruitment and our commitment to excellence. As we continue to grow, we are seeking a dynamic Continuous Improvement Manager to help us enhance our...

  • Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer's Top 100 list of...

  • Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Careerlink Full time

    Careerlink are seeking an experienced Continuous Improvement Manager who will lead critical projects to enhance operational quality and safety across depots in Sidcup, Tottenham and Greenford. Key responsibilities include developing Standard Operating Processes based on best practices, such as recycling processes, and identifying opportunities for...

  • Continuous Improvement

    3 days ago

    London, Greater London, United Kingdom Association for Project Management Full time

    Level 4 , Zone 2 Contract type: 1 year fixed term contract Alternative flexible working options available/open to discussion Adecco Public Sector is proud to be working with the London Borough of Camden, seeking to appoint a Continuous Improvement Project Manager (Housing Repairs). As the Continuous Improvement Project Manager, you'll be pivotal in...

  • Continuous Improvement Lead

    3 days ago

    London, Greater London, United Kingdom KFM Full time

    We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and deliver continuous improvement activities and programmes of work. These roles are embedded within our operational directorates and will report into ournewly created Business Improvement & Implementation Managers and will form the core of a community of...

  • Continuous Improvement Manager Care

    3 days ago

    London, Greater London, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    Sandwell and West Birmingham Hospitals NHS Trust are establishing a state-of-the-art Logistics Services from Autumn 2024. The Continuous Improvement Manager is a key part of the new Logistics vision. With a focus on continuous improvement activities at all Trust sites the CI Manager will contribute towards safety, patient care and cost reduction targets. ...

  • Continuous Improvement Project Manager

    3 days ago

    London, Greater London, United Kingdom Association for Project Management Full time

    Starting salary: 47, ,222 Job level: Level 4 , Zone 2 Hours per week: 36 Contract type: 1 year fixed term contract Closing date: 13th June 2024 Interviews to be held : Week commencing 24th June Alternative flexible working options available/open to discussion Adecco Public Sector is proud to be working with the London Borough of Camden,...

  • Continuous Improvement Intern

    2 days ago

    London, Greater London, United Kingdom Bombardier Full time

    Continuous Improvement Intern-LON00505DescriptionBOMBARDIERBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with...

  • Continuous Improvement Lead

    2 days ago

    London, Greater London, United Kingdom KFM Full time

    Are you great at understanding business and customer needs? Is process mapping business and customer journeys and identifying waste and improvement second nature to you?We have two brand new roles we think can help transform the way we do business.We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and deliver...

  • Quality & Continuous Improvement Manager

    3 days ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Quality & Continuous Improvement Manager A market leader within the sector it operates is looking for a Quality & Continuous Improvement Manager to be responsible for creating and maintaining quality standards for the site, ensuring employees and operational procedures meet these standards. This role will be responsible for identifying areas of improvement...

  • Continuous Improvement Specialist

    3 days ago

    London, Greater London, United Kingdom Chubb Full time

    If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you The Continuous Improvement Lead role sits within the EMEA Claims PMO function. The overall purpose of the PMO function is to coordinate and support successful project delivery within the organisation, through strong governance framework which...

  • Continuous Improvement Lead

    2 days ago

    London, Greater London, United Kingdom KFM Full time

    The role is responsible for identifying improvement opportunities from both a continuous improvement perspective and also larger scale transformational changes, which will provide tangible benefits in terms of both customer service outcomes (NPS) and efficiencies / cost reductions.

  • Continuous Improvement Programme Manager

    3 days ago

    London, Greater London, United Kingdom Techforgoodjobs Full time

    Expires in: 1 days Subscribe and find similar jobs: Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named...

  • Continuous Improvement Consultant

    2 days ago

    London, Greater London, United Kingdom CPS Group Full time

    Continuous Improvement Consultant - SC ClearedLocation: Hybrid (London)Duration: 6 Months (with possible extensions)Rates: £550 - £750 per dayClearance: SC Clearance essentialIR35 Status:INSIDEResponsibilities: Assessing processes within the business and making recommendations for improvements Implementing lean methodologies to increase efficiency and...

  • Continuous Improvement Lead

    3 days ago

    London, Greater London, United Kingdom Henderson Brown Recruitment Full time £46,000

    Job Title: Continuous Improvement Lead Location: Shropshire Salary: £46,000 An exciting opportunity has arisen for an experienced Continuous Improvement Lead to join a top UK food manufacturer who manufacture products for some of the biggest companies in the industry. They are looking for someone that can identify and streamline company procedures in order...

  • Continuous Improvement Leader

    3 days ago

    London, Greater London, United Kingdom Opex Selection Full time

    Diverse Manufacturing Group, HQ in London (City) with significant global and African interests Remit to drive Continuous Improvement Projects in Africa Most organisations at start of lean journey; hands-on with coaching focus position Reporting to Board Member Significant support and sponsorship for sustainable long-term Lean / Continuous Improvement...

  • Continuous Improvement Leader

    3 days ago

    London, Greater London, United Kingdom BAE Systems Full time

    Job title: Continuous Improvement Lead - (OPEX) Location: Barrow-In-Furness (Position requires full-time presence on site) Salary: Competitive salary with Standard Relocation Package Available Subject To T&C What you'll be responsible for: Leading the successful implementation of programs/projects that bring tangible benefits to the business, sometimes...

  • Head of Continuous Process Improvement

    3 days ago

    London, Greater London, United Kingdom Richmond Pharmacology Full time

    Richmond Pharmacology is a centre of excellence offering clinical trial services to the pharmaceutical industry. The company was founded in 2001 and enjoys an excellent reputation globally and has successfully marketed niche services against fierce international competition. Clients range from small bio-techs and drug discovery companies to global corporates...