Lead Improvement Manager

4 weeks ago

London, United Kingdom Department for Business and Trade Full time
Job Description

Join a team at the heart of the global economy The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh.

DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates. This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT.

You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.

In your day-to-day role as a Lead Improvement Architect you will:

  • Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving Governance
  • Fully document relevant processes and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act
  • Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes
  • Engage with Third Party providers where appropriate to ensure plans are seen through to completion
  • Proactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standards

Essential Skills and Experience:

  • Experience creating and implementing Service Design and Improvement programmes
  • Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies
  • Managing a wide variety of stakeholders, including technical with conflicting priorities
  • Process mapping
  • Extensive experience collaborating with the technology function

Desirable experience:

  • Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow
  • ITIL Foundation, or better, Qualified

Benefits

  • learning and development tailored to your role with accreditations expensed and training days aside
  • a flexible, hybrid working environment with options like condensed hours
  • a culture encouraging inclusion and diversity
  • a Civil Service pension with an average employer contribution of 27%
  • annual leave starting at 25 days rising to 30 days with service
  • three paid volunteering days a year
  • an employee benefits programme including cycle to work

Further information:

This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.

If you are a Lead Improvement Manager and looking for a new challenge, apply today

  • Continuous Improvement Lead

    2 months ago

    London, United Kingdom KFM Full time

    Are you great at understanding business and customer needs? Is process mapping business and customer journeys and identifying waste and improvement second nature to you? We have two brand new roles we think can help transform the way we do business. We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and...

  • Lead Improvement Manager

    1 month ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Continuous Improvement Lead

    1 month ago

    London, United Kingdom KFM Full time

    Are you great at understanding business and customer needs? Is process mapping business and customer journeys and identifying waste and improvement second nature to you? We have two brand new roles we think can help transform the way we do business. We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and...

  • Lead Improvement Manager

    4 weeks ago

    London, United Kingdom Inspire People Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Continuous Improvement Lead

    4 days ago

    London, United Kingdom KFM Full time

    We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and deliver continuous improvement activities and programmes of work. These roles are embedded within our operational directorates and will report into ournewly created Business Improvement & Implementation Managers and will form the core of a community of...

  • Continuous Improvement Lead

    1 month ago

    London, United Kingdom KFM Full time

    We are recruiting two Continuous Improvement Leads to join us at KFM to support our teams to develop and deliver continuous improvement activities and programmes of work. These roles are embedded within our operational directorates and will report into our newly created Business Improvement & Implementation Managers and will form the core of a community of...

  • Lead Improvement Manager

    1 month ago

    London Area, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Continuous Improvement Lead

    1 week ago

    London, United Kingdom Retirement Villages Group Ltd Full time

    **Role **Continuous Improvement Lead **Reports to **CFO **Team **Finance **Location **123 Victoria Street, London, SW1E 6DE (Hybrid) **Role Type **FTC - 12 months **Time Basis **Full time - **Role overview**_ - **The principle purpose of the role and its objective**_ To support the efficient running of the finance team, ensuring we get the best value...

  • Continuous Improvement Lead

    5 days ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Continuous Improvement Lead Are you experienced in leading Continuous Improvement activities for a complex organisation? Contract: Permanent Working hours: 35 hours per week **Salary**: Circa £58,0000 Reporting to:...

  • Process Improvement Lead

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Process Improvement Lead

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Quality Improvement Lead

    1 month ago

    London, United Kingdom Whittington Health NHS Trust Full time

    Jointly responsible with the job sharer of the Quality Improvement Lead, the post holder, will provide expertise in improvement methodology and measurement. They will be responsible for the delivery of a trust-wide QI education programme, provision of support and guidance to staff members conducting QI projects, promoting engagement in QI, monitoring QI...

  • Quality Improvement Lead

    1 month ago

    London, United Kingdom Whittington Hospital NHS Trust Full time

    MAIN DUTIES Provide operational QI leadership and expertise across the trust. Lead on the QI programme, designing and delivering changes and developments with a Trust-wide impact. Monitor and evolve the QI programme including new ways of working, agreeing and adjusting plans as required. Scope QI initiatives to establish boundaries of the project (and...

  • Process Improvement Lead

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! TheDepartment for Business and Trade ("DBT") and Inspire Peopleare partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managersto create and deliver aTechnicalServices Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement...

  • Process Improvement Lead

    3 weeks ago

    London, United Kingdom Department for Business and Trade Full time

    Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance...

  • Service Improvement Lead

    2 weeks ago

    London, United Kingdom 4Recruitment Services Full time €30

    Join Our Team as a Service Improvement Lead! Location: London Pay - £30 per hour Are you a strategic thinker with a passion for driving business improvement? Do you excel at managing complex projects and influencing stakeholders at all levels? If so, we have an exciting opportunity for you! Hybrid - mainly working from home with occasional meeting in...

  • Service Improvement Lead

    2 weeks ago

    London, United Kingdom 4Recruitment Services Full time €30

    Join Our Team as a Service Improvement Lead! Location: London Pay - £30 per hour Are you a strategic thinker with a passion for driving business improvement? Do you excel at managing complex projects and influencing stakeholders at all levels? If so, we have an exciting opportunity for you! Hybrid - mainly working from home with occasional meeting in...

  • Service Improvement Lead

    1 week ago

    London, United Kingdom 4Recruitment Services Full time €30

    Join Our Team as a Service Improvement Lead! Location: London Pay - £30 per hour Are you a strategic thinker with a passion for driving business improvement? Do you excel at managing complex projects and influencing stakeholders at all levels? If so, we have an exciting opportunity for you! Hybrid - mainly working from home with occasional meeting in...

  • Service Improvement Lead

    1 week ago

    London, United Kingdom 4Recruitment Services Full time €30

    Join Our Team as a Service Improvement Lead! Location: London Pay - £30 per hour Are you a strategic thinker with a passion for driving business improvement? Do you excel at managing complex projects and influencing stakeholders at all levels? If so, we have an exciting opportunity for you! Hybrid - mainly working from home with occasional meeting in...

  • Service Improvement Lead

    1 week ago

    London, United Kingdom 4Recruitment Services Full time

    Join Our Team as a Service Improvement Lead! Location: London Pay - £30 per hour Are you a strategic thinker with a passion for driving business improvement? Do you excel at managing complex projects and influencing stakeholders at all levels? If so, we have an exciting opportunity for you! Hybrid - mainly working from home with occasional meeting in...