Customer Success Coordinator

2 weeks ago

Leeds, United Kingdom X-labsystems Full time

**Job Specification**

**Role**:Customer Success Coordinator

**Company**:X-Lab Ltd, Joseph’s Well, Leeds, LS3 1AB.

**Starting date**:ASAP

**Salary**:£25,000 - £28,000

**Hours**:37.5 hours a week

**Reporting to**:Principal Relationship Manager

**Location**:Hybrid (within 20 miles from Leeds office LS3 1AB)

**X-Lab is currently offering an exciting role for a Customer Success Coordinator to join their growing team. This is a great opportunity for someone who is looking to start or further their career within healthcare technology to join a fast growing business as part of the Account Management team and the wider Customer Success function.**

**About X-Lab**

Our core product, Labgnostic, is a service which connects almost 200 diagnostic organisations (primarily pathology labs) together through exchange hubs across Europe, US and Australia. Labgnostic - which has historically been marketed under NPEx (the National Pathology Exchange) in the UK - is the market leader in the UK and, was the data infrastructure for the UK’s national COVID-19 testing response which saw the service process more than 300 million COVID-19 results for UK citizens.

While we’ve been operating in the UK for over 17 years, X-Lab has the appetite for growth, opportunities, and scalability of a start-up. As we continue to grow, we’re looking to expand through both the diversity of our product offering and with our geographic reach of our already multinational service to global markets, notably in the US and Australia.

X-Lab’s new product, called LabReach, is in the pilot phase across the UK. LabReach acts as an order communications portal to enable end users, from any organisation or location, to more easily order tests and receive results from any lab.

Ultimately, our vision is to be the leader in connecting the world's diagnostic systems to improve healthcare for all.

**About the Role**

We are looking for an enthusiastic, ambitious and passionate individual who can work independently as well as part of a team. As the Customer Success Coordinator, you will serve a core function in the Customer Account Management team. As part of your role you will work closely with the wider Customer Success function and contribute to cross functional collaboration with the rest of the business.

Your responsibilities will include:

- Manage all elements of our annual renewal cycle including but not limited to: contracts, quotations, purchase orders and payment.
- Monitoring customer usage habits and working with the Account Managers to devise strategies for promoting the product to increase usage and inform commercial discussions.
- Manage our Customer Relationship Management (CRM) tool, ClientSuccess.
- Proactively observing customer account health and responding accordingly when a customer may require an intervention.
- Working with the marketing and product teams to develop customer newsletters and other promotional materials.
- Designing and developing automated customer communications and surveys, including a quarterly Net Promoter Score (NPS). Capture survey feedback and respond or escalate where appropriate.
- Develop and manage a customer training strategy in partnership with Customer Support.

**About you**
- Previous experience in a customer service capacity.
- Previous experience or willingness to learn and use a variety of different tooling across the business (Google documents, Google Shared drive, MS Teams, CRM software, Slack etc).
- Strong organisational skills including attention to detail and multi-tasking skills.
- Critical thinking and problem solving skills.
- Excellent customer-facing, written and verbal communication skills.
- Thrives in a collaborative environment.

**Benefits**
- 28 days holiday, in addition to UK bank holidays,
- Birthday meal,
- Electric car and cycle to work scheme,
- Company outings, social events and wellbeing initiatives,
- Life Insurance,
- Comprehensive Employee Assistance Programme to provide mental health, virtual GP, counselling and financial management support.
- Employee engagement platform for reward and recognition.

**How to Apply

  • Customer Care Coordinator

    5 days ago

    Leeds, United Kingdom Bellway Homes Full time

    Customer Care CoordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference...

  • Customer Success Executive

    4 days ago

    Leeds, United Kingdom Candoo Partners limited Full time

    Remote role - With one day per month in London - Innovative Proptech **Home based role - **£25,000 to £30,000 (depending on Experience)** **The company** Our client are an innovative PropTech company. Due to recent significant growth they are looking to recruit a Customer Success Executive to help support the sales team and customers as the business...

  • Customer Service Coordinator

    2 days ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Coordinator** **Leeds - LS15** **£23,000 - £25,000** **As a Customer Service Coordinator you duties will include**: - Assisting will all order processing enquiries - Investigating and resolving all invoice queries - Updating customers on deliveries and compromised timescales - Liaise with production as and when required - Liaise with...

  • Customer Success Manager

    Found in: Talent UK 2A C2 - 2 weeks ago

    Leeds, United Kingdom Thyme Full time

    About the jobAre you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We’re looking for an Enterprise Customer Success Manager to work with some of the world’s leading brands.The roleWith a base in our London office, you will be...

  • Customer Service Coordinator

    2 days ago

    Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    Customer Service Coordinator £24,000 - £26,000 Morley An amazing opportunity has arisen within a continuously growing house builder based in Leeds. To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactoryresolutions are attained. Working closely...

  • Customer Service Coordinator

    14 hours ago

    Leeds, United Kingdom McDermott Recruitment Full time

    **Customer Service Coordinator** **Birstall, Leeds area** **£25,000** **Mon - Fri** A great opportunity to join a growing Customer Service team under excellent management. This is a perfect role for somebody with great Customer Service skills and knowledge of New Homes. You will be managing a couple of sites from legal completion, site manager...

  • Retail Operations Customer Service Advisor

    7 days ago

    Leeds, United Kingdom Success Appointments Full time

    **Job Purpose** This position is responsible for outbound customer contact and issue resolution with an emphasis on customer retention and loyalty. This is a high-volume task driven role. **Key Accountabilities** - Provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting. - Investigate...

  • Customer Care Coordinator

    15 hours ago

    Leeds, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Service Coordinator

    Found in: Talent UK C2 - 1 week ago

    Leeds, United Kingdom NSS Full time

    Customer Service Coordinator at The NSS Group Part of Customer Service Cleaning£22, per annum This is the job for you….Looking for a new challenge with clear career progression?Fancy working in a great friendly work environment?Keen to bring new ideas to the table and see those ideas brought to life?

  • Cx Customer Experience Coordinator

    4 days ago

    Leeds, United Kingdom Acorn Recruitment Limited Full time

    We are currently recruiting for a CX Coordinator who has a flair for, and an interest in Marketing and Communications to work at our clients head office based in Leeds on a 1 year fixed term contract basis. 37.5 hours £24k per annum plus excellent company benefits Purpose: - To support the business with internal marketing campaigns - produces...

  • Dutch Speaking

    14 hours ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Dutch Speaking - Customer Service Coordinator** **Leeds - LS15** **£25,000** **As a Customer Service Coordinator your duties will include**: - Assisting will all order processing enquiries - Investigating and resolving all invoice queries - Updating customers on deliveries and compromised timescales - Liaise with production as and when required -...

  • Administrator / Customer Support Coordinator

    4 days ago

    Leeds, United Kingdom AWD Recruitment Limited Full time

    Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join our team at Guide Dogs. **SALARY**: £18,500 - £20,250 per annum **BENEFITS**: 26 Days Holiday plus...

  • Aftersales & Customer Support Coordinator

    3 days ago

    Leeds, United Kingdom ERE Property Full time

    You will also act as support for the sales team & work as part of a sales progression team to ensure the sales process is kept as streamline as possible. Improving operational procedures within the sales team & to provide high standard of after Sales care to our clients to maximise repeat business. You will take responsibility & accountability for delivering...

  • Property Customer Service Coordinator

    2 weeks ago

    Leeds, United Kingdom CLD Recruitment Full time

    £24,000 - £26,000 Morley An amazing opportunity has arisen within a continuously growing house builder based in Leeds. To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working closely with the Customer Service...

  • Service and Customer Coordinator

    2 weeks ago

    Leeds, United Kingdom Huntress Full time

    Service Coordinator £25,000-27,000 per annum Full time permanent position working 8:30am-5pm Monday-Thursday, with a 4pm finish on Friday. Please note this position is hybrid, four days in the office and one day working from home. The Role: - To take responsibility for the delivery of all services at nominated contract account - To attend all customer...

  • Customer Service Coordinator

    4 days ago

    Leeds, United Kingdom Flat Fee Recruiter Full time

    At Finest Brands International, we have a wonderful opportunity for a Customer Service Coordinator / Returns Processor to join our Leeds office on a full-time basis. This is a very exciting opportunity to work with a leading supplier of clothing, footwear and safety equipment to the equestrian and country/lifestyle sector. Interested? Read on to find out...

  • Customer Service Coordinator

    2 weeks ago

    Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location: Leeds, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract - Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and...

  • Customer Service Coordinator

    2 weeks ago

    Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory...

  • Fleet Coordinator

    4 days ago

    Leeds, United Kingdom CitySprint Full time

    **Fleet Coordinator | Leeds| Permanent** **Salary: £22,000-£25,000** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity - Additional day off when your child starts primary school & to attend college/university graduation ceremony - Access to a Health and Wellness Programme -...

  • Customer Support Coordinator

    4 days ago

    Leeds, United Kingdom Ask Jules Full time

    Client Support Coordinator A fantastic opportunity for an ambitious individual has arisen to join our expanding team in Leeds. Our business is growing and we need a self-starting, enthusiastic Client Support Coordinator to develop and deliver a unique, innovative service in a forward-thinking company. We are looking for the next star-player on our...