Aftersales & Customer Support Coordinator

2 weeks ago


Leeds, United Kingdom ERE Property Full time

You will also act as support for the sales team & work as part of a sales progression team to ensure the sales process is kept as streamline as possible. Improving operational procedures within the sales team & to provide high standard of after Sales care to our clients to maximise repeat business. You will take responsibility & accountability for delivering quality services & exceptional aftercare support to maintain ERE’s values of delivering a full 360-degree service to our clients

At ERE we pride ourselves on our high customer support standards and our relationships with our clients. The Role of the Aftersales & Customer support Coordinator will be to be the face of ERE for our clients with any issues they have. Working closely with the Sales team and our Finance Manager, you will keep accurate records of client issues and determine the best course to take to resolve these issues.

An intense induction process and training will be provided, so this role could lend itself to someone who has enthusiasm and wants their first office role.

**Key Duties & Responsibilities**
- Supporting the Sales team by providing them with the necessary tools they need i.e. floor plans, availability, photos
- Coordinating the sales team by managing timelines, filing important documents and communicating relevant information
- Responsibility for supporting the sales team during their day to include administrative tasks and coordinating client and/or surveyor site visits
- Responding to complaints from customers and give after-sales support when requested
- Informing clients of unforeseen delays or problems
- Being a dynamic CRM account manager
- Responding to and follow up sales enquires by E-mail, telephone and personal visits if required
- Helping clients with any questions they have in relation to the progress of their purchase
- Chasing solicitors for feedback on sales.
- Providing an internal customer service to the sales team and Directors, specifically allowing salespeople to optimise the time and energy spent with clients and prospects
- Ensuring strong customer relationships are developed, built and maintained
- Reviewing any issues from developers providing a balanced & fair response.
- Handling & resolve complex customer requests or complaints.
- Keeping a log of all customer after-sales issues, and reporting these issues to Management

**Your Experience & Our Requirements**
- Be confidence in using key Microsoft packages such as Word, Outlook and Excel.
- Have strong customer service skills
- Be driven with flexible mind-set
- Must be able to multi-task and prioritise workloads in order of importance
- Be a keen motivated individual with a willingness to overcome objectives
- Possess a polite and friendly telephone manner
- Good written skills (English grammar)
- Be knowledgeable of permitted developments, funding and sustainability
- Understanding of the property development lifecycle, planning system and framework

**Status: Fulltime**

**Salary: £19-25K**

**Reports to: Commercial Director**

**Location: Leeds**

**Hours: Start time: 09:00, End time: 17:30 (this includes 60 mins unpaid lunch break)**

**Days of work: Monday to Friday**

**Holidays: 28 days, including bank holiday



  • Leeds, United Kingdom Express Bi Folding Doors Full time

    **Aftersales Coordinator** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Route Planning Co-ordinator within our busy Aftersales department. You will...

  • Aftersales Advisor

    4 weeks ago


    Leeds, United Kingdom YOLO Recruitment Full time

    **Aftersales Advisor - Leeds** **Salary: 24k + bonus + benefits** My client, a busy main car dealership is looking for a Service Advisor / Aftersales Advisor to join their workshop team on a full-time permanent basis. You must have previous experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service Advisor /...


  • Leeds, United Kingdom AWD online Full time

    **Administrator / Customer Support Coordinator and Administration Assistant**with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join a well-established Charity. **SALARY**:£18,500 - £20,250 per annum **BENEFITS**: 26 Days Holiday...

  • Aftersales Advisor

    3 weeks ago


    Leeds, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Aftersales Advisor (Part Time)** **Location: BCA Leeds** **Salary: £11.10 an hour** **Working Hours: 24 hours a week, 3 or 4 days a week working a half day every Saturday** **Who...


  • Leeds, United Kingdom Express Bi Folding Doors Full time

    **Customer Services** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Customer Service Coordinator to join our busy team. You will portray professionalism...


  • Leeds, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...


  • Leeds, United Kingdom Liberty Global Full time

    Reporting to the Customer Contact Manager within the Operations Team, you’ll be responsible for managing customer service & 1st line technical support enquiries for all our Egg customers and 3rd party contracts. The company has significant growth plans, we are therefore looking for an individual who can work efficiently and continuously improve ways of...


  • Leeds, United Kingdom X-labsystems Full time

    **Job Specification** **Role**:Customer Success Coordinator **Company**:X-Lab Ltd, Joseph’s Well, Leeds, LS3 1AB. **Starting date**:ASAP **Salary**:£25,000 - £28,000 **Hours**:37.5 hours a week **Reporting to**:Principal Relationship Manager **Location**:Hybrid (within 20 miles from Leeds office LS3 1AB) **X-Lab is currently offering an exciting...

  • Business Coordinator

    3 weeks ago


    Leeds, United Kingdom Hays Business Support Full time

    I am working with an accountancy and practice firm based in Leeds Centre who are looking to hire a Business Coordinator on a permanent basis to join the team. This will be a crucial role within the secretarial and administrative team to help support the growth of the business. Main duties will include: Adding new assignees to the database Uploading...

  • Business Coordinator

    3 weeks ago


    Leeds, United Kingdom Hays Business Support Full time

    I am working with an accountancy and practice firm based in Leeds Centre who are looking to hire a Business Coordinator on a permanent basis to join the team. This will be a crucial role within the secretarial and administrative team to help support the growth of the business. Main duties will include: Adding new assignees to the database Uploading...


  • Leeds, United Kingdom Bailie Group Full time

    **About the role**: Do you have customer service, office or sales experience? Or are you a recent grad eager to forge a new career? Your existing skills could help you excel in a recruitment career. As a Recruitment Support Coordinator role you will be joining a small collaborative team working together to attract a dynamic and diverse mix of talent that...


  • Leeds, United Kingdom FirstResponseGroup Full time

    Job Introduction **Job Title**: Customer Service Coordinator **Location**: Leeds** **Pay rate - £12.50 p/h** **Work Pattern: 9:30 -18:00** **About FRG** At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing...


  • Leeds, United Kingdom NSS Full time

    Customer Service Coordinator at The NSS Group Part of Customer Service Cleaning£22, per annum This is the job for you….Looking for a new challenge with clear career progression?Fancy working in a great friendly work environment?Keen to bring new ideas to the table and see those ideas brought to life?


  • Leeds, United Kingdom Huntress Full time

    Service Coordinator £25,000-27,000 per annum Full time permanent position working 8:30am-5pm Monday-Thursday, with a 4pm finish on Friday. Please note this position is hybrid, four days in the office and one day working from home. The Role: - To take responsibility for the delivery of all services at nominated contract account - To attend all customer...


  • Leeds, United Kingdom Meridian Business Support Full time

    Do you have exceptional organisational skills, a high attention to detail, and hugely self-motivated? Then I have an opportunity for you! My client is looking for a **Facilities Coordinator (Commercial)**to join their growing team based from their Leeds office. **The Role** As the Facilities Coordinator you would contribute to the efficient operation and...


  • Leeds, United Kingdom Ask Jules Ltd Full time

    Client Support Coordinator A fantastic opportunity for an ambitious individual has arisen to join our expanding team in Leeds. Our business is growing and we need a self-starting, enthusiastic Client Support Coordinator to develop and deliver a unique, innovative service in a forward-thinking company. We are looking for the next star-player on our...


  • Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory...


  • Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location: Leeds, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract - Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and...


  • Leeds, United Kingdom Highways England Full time

    **Your new role** As a Customer Service & Communications Coordinator you will work alongside an excellent team to engage and communicate with the wider business on a range of different change projects across the country, in support of our Workplace & Location Strategy. A great opportunity for someone who has a passion for excellent engagement and...


  • Leeds, United Kingdom J. Murphy & Sons Ltd Full time

    Company description: J. Murphy & Sons Limited is a leading global, specialist engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, we provide better engineered solutions to infrastructure sectors including Transportation, Water, Power, Natural...