Service and Customer Coordinator

1 month ago


Leeds, United Kingdom Huntress Full time

Service Coordinator

£25,000-27,000 per annum

Full time permanent position working 8:30am-5pm Monday-Thursday, with a 4pm finish on Friday. Please note this position is hybrid, four days in the office and one day working from home.

The Role:

- To take responsibility for the delivery of all services at nominated contract account
- To attend all customer meetings (both via video conference and in-person) to support delivery and development of relationships
- Liaise with technical and operative colleagues across the business to mobilise appropriate responses
- Use the Service Job Management system to raise and manage tickets to ensure all work is fully documented
- Be the first point of contact for any telephone enquiries, ensuring the calls are routed appropriately
- Raise supplier purchase orders and liaise effectively to manage expected delivery timescales
- Be a proactive contributor in developing models for service delivery including pricing and performance

Skills Required:

- Accuracy and attention to detail is crucial to this role
- Personable, friendly telephone manner, with the ability to gain accurate information form the customer
- Nice to have - experience of dealing with engineers
- Proficient Microsoft Office suite
- A conscientious and enthusiastic team player, with a confident working style
- Ability to independently manage and prioritise own workload, overseeing multiple projects at a time.
- Demonstrated high level of customer service skills

What's Next?

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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