Customer Service Coordinator
2 weeks ago
_**Are you looking to start an exciting new role?**_
- **Do you want to work with an amazing team?**_
- **If so, this could be the role for you**_
My client are a team of dedicated experts who strive to help schools and customers use their technology as effectively as possible
**The role**:
- Ensuring queries/complaints are resolved for clients within service level agreements
- Resolving or refering queries to Customer Success Managers, Account Managers and 2nd line customer service advisors as necessary
- Working closely with all relevant departments, ensuring all necessary relationships are maintained
- Working within the company service level agreements and adhering to ticketing best practice
- Consistently representing and working in line with company values
- Contributing to our Help Centre and support resources
- Capturing customer feedback on feature requests
- Proficient in spoken and written English
- Strong ability to use CRM systems
- Excellent ability to interpret data
- Strong problem-solver who isn’t afraid to work across teams to find solutions
- Ability to work effectively within a fast-paced, and results-oriented culture
**Benefits;**
- Everyone gets 1 day off each year to volunteer with a charity of your choice
- They promote positive wellbeing and as part of this you’ll have access to a choice of comprehensive 24/7 wellbeing support services as well as internal Wellbeing Champions
- Support autonomy and flexibility, and depending on your role can offer flexible working
- Enhanced maternity pay to support new mothers during this exciting period of your life
- Spending quality time together is really important, so to encourage this, our social committees organise regular team nights out (they recently had pizza making and curry clubs)
- 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas
- A lively and vibrant office space, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from
- They welcome dogs in the office
**(Jo Holdsworth Recruitment - Recruitment Agency)
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