Customer Service Coordinator

2 weeks ago


Leeds, United Kingdom McDermott Recruitment Full time

**Customer Service Coordinator**

**Birstall, Leeds area**

**£25,000**

**Mon - Fri**

A great opportunity to join a growing Customer Service team under excellent management. This is a perfect role for somebody with great Customer Service skills and knowledge of New Homes.

You will be managing a couple of sites from legal completion, site manager meetings, chasing subcontractors, booking in operatives. You will need knowledge of general housebuilding processes and building warranties.
- Responsible for the daily management and administration relating to all customer issues and escalation of customer complaints
- Working closely with the Customer Service Manager to collate management information and data for analysis.
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO’s, invoices and undertake any contra
- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.

You will have a background of working in New Home build and have great Customer Service skills with the ability to remain calm under pressure and perform all duties professionally whilst showing empathy.

McDermott Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.



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