Administrator / Customer Support Coordinator

2 weeks ago

Leeds, United Kingdom AWD Recruitment Limited Full time

Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join our team at Guide Dogs.

**SALARY**: £18,500 - £20,250 per annum

**BENEFITS**: 26 Days Holiday plus Bank Holidays, a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

**LOCATION**: Leeds, West Yorkshire - Office based role with the opportunity to work from home on occasions

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 35 hours per week, 9am - 5pm Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations.

Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.

DUTIES

As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:
Deal with routine correspondence and calls ensuring all enquiries are proficiently handled

Maintain paper and computer-based inputting and customer or volunteer records

Incoming and out-going post

Site & staff Health and Safety

Raising purchase orders & expense requisitions

General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events

Production and distribution of support materials to stakeholders

Stock maintenance for office materials / site provisions / dog health provisions

Provide a welcoming reception to visitors

Always maintain a tidy and professional office environment

Trains and provides ongoing support to local staff and new starters

Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.

Essential

Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)

Excellent verbal, written, and reading skills required for communications

Good level of mathematics required for financial data processing

Experience in a customer service role, and/or office/administration role

Completing basic H&S risk assessments

Experienced in the use of CRM systems

A comprehensive knowledge of GDPR regulations

Desirable

Lived experience of vision impairment (either self or direct family member)

Experience of dealing with complex queries and/or complaints

Knowledge of Salesforce or CARE database

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

**Please note**: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

**JOB REF**: AWDO-P10056

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leeds, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

  • Administrator / Customer Support Coordinator

    7 days ago

    Leeds, United Kingdom AWD online Full time

    **Administrator / Customer Support Coordinator and Administration Assistant**with excellent communication skills, previous experience in a customer service and/or office administration role and a comprehensive knowledge of GDPR regulations is required to join a well-established Charity. **SALARY**:£18,500 - £20,250 per annum **BENEFITS**: 26 Days Holiday...

  • Customer Support Administrator

    7 hours ago

    Leeds, United Kingdom Equals One Full time

    Customer Support AdministratorSalary: £30,000 to £32,000 per annum, depending on experienceLeeds LS10, West YorkshirePermanent: Full TimeProfileOur client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott,...

  • Customer Support Administrator

    6 hours ago

    Leeds, United Kingdom Equals One Full time

    Customer Support AdministratorSalary: £30,000 to £32,000 per annum, depending on experienceLeeds LS10, West YorkshirePermanent: Full TimeProfileOur client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry.  They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott,...

  • Customer Care Coordinator

    2 weeks ago

    Leeds, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Business Coordinator

    3 weeks ago

    Leeds, United Kingdom Hays Business Support Full time

    I am working with an accountancy and practice firm based in Leeds Centre who are looking to hire a Business Coordinator on a permanent basis to join the team. This will be a crucial role within the secretarial and administrative team to help support the growth of the business. Main duties will include: Adding new assignees to the database Uploading...

  • Administrator

    7 days ago

    Leeds, United Kingdom Reed Business Support Full time

    Are you an experienced Administrator? Are you looking for an immediate start for a well-known business based in Sherburn In Elmet? Team Administrator **Salary**: £23k Location: LS25 Hours of work: 37.5 hours per week between 8-5 Duties and responsibilities: - Provide all admin support to operations team - Answer inbound calls, deal with customer...

  • Business Coordinator

    2 weeks ago

    Leeds, United Kingdom Hays Business Support Full time

    I am working with an accountancy and practice firm based in Leeds Centre who are looking to hire a Business Coordinator on a permanent basis to join the team. This will be a crucial role within the secretarial and administrative team to help support the growth of the business. Main duties will include: Adding new assignees to the database Uploading...

  • Customer Support Administrator

    1 week ago

    Leeds ICD, United Kingdom Curtis Furniture Full time

    Customer Support AdministratorSalary: £30,000 to £32,000 per annum, depending on experienceLeeds LS10, West YorkshirePermanent: Full TimeProfileOur client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott,...

  • Customer Service Coordinator

    4 weeks ago

    Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory...

  • Work Coordinator/administrator

    7 days ago

    Leeds, United Kingdom Liberty Group Full time

    Liberty has an exciting opportunity for a Work Coordinator/Administrator to join our team, based in Leeds, West Yorkshire.You will be working on a full-time, permanent basis, working 42.5 hours per week and in return, you will receive a competitive salaryof £21,939 per annum Plus Company Benefits. We are an experienced and innovative Heating and Compliance...

  • Customer Service Administrator

    1 week ago

    Leeds, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for Customer Service Administrator to join the team within our Leeds Service Centre. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. The Role: - Assist and manage incoming...

  • Cx Customer Experience Coordinator

    2 weeks ago

    Leeds, United Kingdom Acorn Recruitment Limited Full time

    We are currently recruiting for a CX Coordinator who has a flair for, and an interest in Marketing and Communications to work at our clients head office based in Leeds on a 1 year fixed term contract basis. 37.5 hours £24k per annum plus excellent company benefits Purpose: - To support the business with internal marketing campaigns - produces...

  • Customer Service Administrator

    4 weeks ago

    Leeds, United Kingdom Elevation Recruitment Full time

    Customer Service Administrator - Sherburn in Elmet, Leeds - £24,000 - £26,000 - Monday to Friday 8am - 4:30pm - Fantastic benefits package As an Customer Service Administrator, you will play a crucial role in the daily operations by accurately and efficiently processing customer orders. This role requires meticulous attention to detail, excellent...

  • Business Support Administrator

    4 weeks ago

    Leeds, United Kingdom JBA Consulting Full time

    Are you an efficient and supportive administrator looking to join a busy team? Do you have a background in business administration and are ready for your next challenge? We are looking for an organised and pro-active team player to join our busy Business Support team. As a member of our Business Support function your role will be pivotal in providing...

  • Business Coordinator

    2 weeks ago

    Leeds, United Kingdom Hays Business Support Full time

    I am working with an accountancy and practice firm based in Leeds Centre who are looking to hire a Business Coordinator on a permanent basis to join the team. This will be a crucial role within the secretarial and administrative team to help support the growth of the business. Adding new assignees to the database Uploading Tax returns Following...

  • Customer Service Administrator

    4 weeks ago

    Leeds, United Kingdom Express Bi Folding Doors Full time

    **Customer Services** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Customer Service Coordinator to join our busy team. You will portray professionalism...

  • Business Support Administrator

    3 weeks ago

    Leeds, United Kingdom JBA Consulting Full time

    Business Support Administrator Are you an efficient and supportive administrator looking to join a busy team? Do you have a background in business administration and are ready for your next challenge? We are looking for an organised and pro-active team player to join our busy Business Support team. As a member of our Business Support function your role will...

  • Regional Support Coordinator

    4 weeks ago

    Leeds, United Kingdom St Giles Trust Full time

    **Job Summary**: Are you a proactive, organised and collaborative individual with a proven record in the management and coordination of tasks and programmes of work and managing a workload with competing demands? Looking for an exciting and career-enhancing new opportunity? If so, St Giles Trust is looking for a** Regional Support Coordinator** to be an...

  • Administrative Coordinator

    7 days ago

    Leeds, United Kingdom Leeds GP Confederation Full time

    Job summary Thisis a fantastic opportunity to be part of an innovative, close-knit teamdelivering a range of Primary Care services for the population of Leeds. As anintegral part of the operational team, you will be providing administrativesupport to a number of dedicated workstreams. TheAdministrative Coordinator will work alongside the Business...

  • Customer Support Advisor

    4 days ago

    Leeds, United Kingdom Liberty Global Full time

    Reporting to the Customer Contact Manager within the Operations Team, you’ll be responsible for managing customer service & 1st line technical support enquiries for all our Egg customers and 3rd party contracts. The company has significant growth plans, we are therefore looking for an individual who can work efficiently and continuously improve ways of...