A2/ao Customer Service Agent

2 weeks ago

Leeds, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 274023**Salary**:

- £22,183**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, LeedsAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career.

This is an exciting opportunity to join our Customer Service Team that is based in Edinburgh and Leeds.

Post holders will need to be flexible to accommodate the rapidly changing needs of the agency, along with having the ability to work independently or with colleagues.

**Job description**:

- Roles and Responsibilities include but are not limited to:
- Providing excellent customer service, both orally and in writing.
- Providing administrative assistance to various business units within BSD.
- Ensuring all correspondence is dealt with in a timely manner.
- Delivery of professional, prompt & efficient performance in line with processes and guidance.
- To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement.
- Liaise with relevant professional and technical experts to ensure that cases progress to their appropriate conclusion in a timely manner.
- Maintain accurate records and safeguard customer data in accordance with agreed policies and processes.
- Participate in continuous improvement, training, development, engagement, and change management activities.

**Person specification**:

- Applicants must have a minimum of two years’ experience in a customer call-centre role dealing directly with customers.
- They should ideally possess a working knowledge of MS Word, Excel and Outlook and possess keyboard skills, or be prepared to learn these as they are essential for this role
- The ability to quickly learn the use of business-related software packages and become familiar with databases and internet searches is required.
- Willing to seek guidance and support whenever necessary.
- Able to work collaboratively and as an effective and engaged member of the team.
- Build effective and productive relationships with colleagues within the team, the wider office and in other areas of The Insolvency Service.

**Benefits**:
**Pension**
Your pension is a valuable part of your total reward package, where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken.

**Leave allowance**
Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after five year’s service. In addition to this you are entitled to eight public/bank holidays plus an additional day of privilege leave. The allowance is pro-rated for part-time employees.

With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.

**Other benefits**
Employees have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life. The information offered in this document is supplied in good faith but does not in itself form any part of the contract of employment.

**Childcare Vouchers**

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.**Sift - w/c 27/03/2023**

**Interview - w/c 03/04/2023**

**Location - Microsoft Teams**

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pa

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