Customer Service Agent
2 months ago
A permanent, full time position has arisen within our busy Customer Service Office. Your day-to-day duties will include (but are not limited to):
- Preparing and sending supplier purchase orders, adhering to the appropriate cut off times.
- Processing customer orders over the phone and taking card payments/issuing pro-forma invoices.
- Identify, research and resolve customer issues.
- Processing of purchase orders from trade account customers.
- Answering the telephones - re-directing customer calls to the correct department and dealing with customer queries.
- Liaising with FedEx regarding customer deliveries.
- Creating shipping labels for customer orders.
- Liaising with our warehouse regarding short shipments / packing issues.
- Liaising with suppliers regarding any issues with orders.
- Any other basis administrative duties as required to support other departments.
In this position you would be required to work 35 hours per week between the hours of 08:00am - 16:00pm, or 09:00am - 17:00pm, Monday to Friday with a 1-hour unpaid lunch break.
The Company offers 5.6 weeks paid holiday during each complete year of service which is made up of 20 days of leave plus 8 customary public holidays. The Company also offers all employees an additional day’s holiday on their birthday.
- Min of 2 years’ administrative experience (Essential)
- Proficient with Microsoft packages (Excel, Word, Outlook) (Essential)
- Previous Customer Service experience (Essential)
- Strong verbal and written communication skills (Essential)
- Previous experience in a call center environment would be advantageous but is not essential.
- Experience using Sage 50 Accounts would be avantageous.
**Work remotely**
- No
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Administration: 2 years (preferred)
- Customer service: 2 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: One location
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