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Sales & Customer Service Coordinator
4 weeks ago
Sales & Customer Service Coordinator
Leeds, LS7 2AW – office based – free parking
Salary circa £11.50 ph dependent on experience
Full Time – flexibility offered
Our client are one of the UK's leading suppliers of Washroom, Cleaning and Janitorial Products.
Due to company growth, they are now looking for a Sales & Customer Service Coordinator, where you will be at the heart of their operations ensuring smooth logistics and exceptional customer satisfaction.
Responsibilities but not limited to:
Parcel Management:
- Verify manifests to ensure timely delivery of parcels.
- Address any delivery issues promptly by contacting customers or senders and arranging redelivery.
- Coordinate with Parcel Force for updates on stalled parcels.
- Add daily orders to Parcel Force for efficient processing.
Purchase Order Management:
- Assign tracking numbers
- Organise tracking information into relevant folders before invoicing.
- Update portal with tracking numbers and email tracking imports orders daily.
- Manage invoicing, including writing invoice numbers and verifying prices.
Customer Interaction and Sales Support:
- Efficiently handle incoming calls, directing them to the appropriate person or taking messages.
- Process purchase orders from customers promptly and assist with product inquiries and pricing.
- Support sales calls with relevant information and assistance.
Email Correspondence:
- Respond to customer and company emails promptly and professionally.
- Direct emails to the appropriate recipient, ensuring efficient communication.
Personal Assistant and Marketing Duties:
- Assist in managing the workload by scheduling meetings and reminders.
- Prepare necessary documents for meetings, including PDFs and price lists.
- Update website and create social media presence
Shipping Logistics:
- Request shipping quotes via email and maintain a log in Excel.
- Coordinate shipping documents with relevant shipping companies.
- Monitor and update ETA's, noting any delays promptly.
Who we are looking for:-
- Excellent communication skills with a customer-focused attitude
- Strong organisational skills and attention to detail
- Previous experience within a sales environment converting opportunities into transactions
- Problem-solving skills with the ability to address delivery issues, handle customer complaints, and find solutions to logistical challenges in a timely manner.
- Proficient in Microsoft Office
- Good time management
- Marketing experience particularly around social media platforms desirable
Interested? please submit your updated CV and a cover letter outlining your suitability for the role.
INDLS
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