![TRCGroup](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator
2 months ago
**Key purpose of the role**:
- To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.
- Working closely with the Customer Service Manager to collate management information and data for analysis.
**Key Duties**:
- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.
- Process PO’s, invoices and undertake any contra
- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer issues.
- To ensure the out of hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
Be professional with internal, external staff and customers.
**Experience of working in a similar role in a house building company (desirable).**
**APPLY TODAY to hear back from one of our team OR for a faster response call TRC on 0113 457 3760 and ask for Ryan**
**About TRCGroup**:
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