Customer Service Coordinator

4 months ago

Leeds, United Kingdom KPMG Full time

Role Title: Customer Service Coordinator

Contract Length: 6 Month

Engagement Type: PAYE or Umbrella

Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract

Hybrid - 2-3 days in the office per week.

**KPMG Overview**
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

This is working in our Learning team with a full focus on administration.

**Roles and responsibilities**:

- Coordination and ownership of all aspects of scheduled training events
- Planning, preparation and support for face-to-face workshop/residential events
- Effective customer service and relationship management across a range of stakeholders
- Operational administrative duties to include:

- Booking and confirmation of events in line with occupancy requirements
- Sourcing and confirmation of suppliers, facilitators and venues
- Provision of print and materials
- Communication with learners, suppliers and venues throughout all processes
- Post event evaluations, billing and invoicing
- Uploading of learners to multiple online programmes/platforms and managing access permissions
- Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
- Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
- Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

**Skills and Experience**:

- Effective written and verbal communication skills at all levels
- Strong attention to detail with an investigative nature
- Proven track record of delivering excellent customer service and going the extra mile
- Ability to think on your feet with excellent innovation and problem-solving skills
- Analytical approach to work, good innovation and continuous improvement
- Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
- Self-Motivated, adaptable and flexible
- Takes ownership of issues and sees them through to resolution
- Good IT skills and working knowledge of MS office - Excel, Word and Outlook and experience of working with multiple systems

**Desirable**:

- Experience of working in an operational / contact centre environment
- Experience of effective relationship management
- Experience in a financial environment
- Has worked successfully in a target driven environment

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- administration: 1 year (required)

Work Location: Hybrid remote in Leeds

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