Customer Service Coordinator

2 weeks ago


Leeds, Leeds, United Kingdom CV-Library Full time
Customer Service Administrator

We are offering a competitive salary of up to £25,350 per annum for this exciting role.

This position involves providing exceptional customer service as the first point of contact for clients, customers and visitors. The ideal candidate will be proactive, organised and have excellent communication skills.

Key Responsibilities:
  1. Greet and assist at front of house setting.
  2. Handle telephone calls professionally and relay messages accurately.
  3. Manage diary bookings for meeting rooms and work spaces.
  4. Coordinate rooms to ensure they are tidy and well maintained.
  5. Support in administrative tasks, such as filing, scanning, laminating, and emailing.
  6. Support with marketing campaigns and posting on social media channels.
  7. Assisting clients with IT and facilities.
  8. Maintain H&S regulation and compliance, assisting in emergency procedures.
  9. Maintain organised and accessible records, supporting quality standards and efficient customer service.
Key Requirements:
  1. Experience within a front facing role, offering warm, empathetic and enthusiastic passion for building relationships.
  2. Organised and proactive nature, adept at managing a fluctuating workload.
  3. Excellent verbal and written English.
  4. Ability to communicate clearly with both customers and cross-functional teams.
  5. Comfortable with use of basic Microsoft packages, including Outlook.
  6. Strong communication skills and the ability to collaborate effectively.


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