Facilities and Service Coordinator

3 weeks ago


Leeds, Leeds, United Kingdom Cento Full time

Cento is seeking a highly motivated and experienced Service Supervisor to join our team. As a key member of our service operations team, you will play a crucial role in delivering exceptional service to our customers.

About the Role
  • You will be responsible for overseeing and coordinating service operations, ensuring that all services are delivered to the highest standard and that customers receive excellent service.
  • You will work closely with the Service Coordinator to schedule and allocate resources, ensuring efficient workflows and timely service completion.

In this role, you will also be responsible for building and maintaining strong relationships with customers, acting as a point of contact for service-related inquiries and proactively identifying opportunities to enhance customer satisfaction.

We are looking for someone with a solid understanding of service contracts and planned preventative maintenance (PPM) schedules, with experience in parts management and quotation preparation. A strong knowledge of the lift or related service industry is essential, with a proven track record of delivering excellent customer service and driving service excellence.

**Responsibilities Include:**

  • Scheduling and Resource Allocation: Manage and support the Service Coordinator to ensure efficient scheduling and resource allocation.
  • Customer Engagement: Build and maintain strong relationships with customers, acting as a point of contact for service-related inquiries.

Benefits:

  • A competitive salary of £30,000 - £35,000 per annum.
  • Ongoing training and development opportunities.


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