Customer Service and Facilities Lead
2 days ago
ParetoFM Job Opportunity:
We are seeking a skilled Facilities Coordinator to join our team in Leeds. As a key member of our operations team, you will be responsible for managing front-of-house operations, supporting building facilities management, and providing exceptional customer service.
Your Key Responsibilities:
- Be the first point of contact for all visitors and tenants, ensuring a warm, professional welcome.
- Manage the reception area, ensuring it is always presentable and reflective of the company's standards.
- Coordinate incoming and outgoing mail and deliveries.
- Oversee day-to-day building operations, ensuring that facilities are maintained to a high standard.
Tenant Management:
- Develop and maintain strong relationships with tenants, understanding their needs and concerns.
- Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.
- Organise and manage tenant communication, including updates on building services, maintenance, and other relevant information.
Requirements:
- Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.
- Excellent interpersonal and communication skills with a customer-focused approach.
- Strong organisational skills and attention to detail.
- Experience managing contractors, engineers, and service providers.
- Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)
- Knowledge of health, safety, and compliance regulations is an advantage.
- Ability to manage multiple tasks, prioritise effectively, and work independently.
Salary: £25,000 - £30,000 per annum (dependent on experience)
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