Customer Service and Facilities Lead

2 days ago


Leeds, Leeds, United Kingdom paretofm Full time

ParetoFM Job Opportunity:

We are seeking a skilled Facilities Coordinator to join our team in Leeds. As a key member of our operations team, you will be responsible for managing front-of-house operations, supporting building facilities management, and providing exceptional customer service.

Your Key Responsibilities:

  • Be the first point of contact for all visitors and tenants, ensuring a warm, professional welcome.
  • Manage the reception area, ensuring it is always presentable and reflective of the company's standards.
  • Coordinate incoming and outgoing mail and deliveries.
  • Oversee day-to-day building operations, ensuring that facilities are maintained to a high standard.

Tenant Management:

  • Develop and maintain strong relationships with tenants, understanding their needs and concerns.
  • Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.
  • Organise and manage tenant communication, including updates on building services, maintenance, and other relevant information.

Requirements:

  • Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.
  • Excellent interpersonal and communication skills with a customer-focused approach.
  • Strong organisational skills and attention to detail.
  • Experience managing contractors, engineers, and service providers.
  • Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)
  • Knowledge of health, safety, and compliance regulations is an advantage.
  • Ability to manage multiple tasks, prioritise effectively, and work independently.

Salary: £25,000 - £30,000 per annum (dependent on experience)



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