Senior Customer Service Coordinator

6 months ago


Leeds, United Kingdom Harron Homes Full time

There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes.

**Key Purpose of Role ( 6 Month FTC)**

To assist the Customer Service Manager and Assistant Customer Service Manager with overseeing the management of the Customer Service Department.

To be responsible for allocating resources, including Customer Service Operatives and Contractors to undertake agreed work in customers’ homes, ensuring the Coordinators have the correct recourses and support to remedy issues promptly.

The collation and management of information and data on Legal Completions and works taking place after Legal Completion by Site Teams. Collate all paperwork relating to these plots in line with our procedures and feed back to Customer Service Manager and Site Teams on requirements.

**Key Duties / Responsibilities**

Support new customers in the management of any reported issues ensuring that customer surveys are recorded and improved.

Management of any Warranty Provider Claims, dealing with claims upon receipt until resolved.

Exceed and manage customer expectations, collating the information required for department meetings.

Manage the Coordinator weekly reports and paperwork in line with procedures and assist the coordinators with defects, queries and complaints.

To ensure all records are updated to provide the correct information on reports.

To ensure data is being achieved and recorded for all customer issues, ensuring accuracy on figures for reporting.

Assist with the correct allocation of work to the Customer Support Operative team, the existing Site Teams and Contractors.

Manage Operatives timesheets, any overtime, vehicles and trackers.

Monitor and manage the paperwork received from Site Teams in line with procedures.

Allocate any Warranty Provider claim inspections and works as required to resolution.

Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.

Address unsuccessful or inadequate remediation of customer issues.

**Qualifications**

Qualified by experience.

**Experience**

Experience of working in a similar role in a house building company.

**Key knowledge and skills**

Ability to; work independently and within a team, prioritise work and take initiative.

Teamwork and leadership skills.

Excellent verbal and written communication skills.

Clear decision-making abilities and the foresight to assist others when required.

Excellent organisational skills.

Ability to work well under pressure in a fast-moving environment.

Effective customer complaint handling (Essential).

**Personal attributes**

Excellent communicator and highly motivated.

**What we offer**:

- Competitive Salary
- Ongoing Training and Support

**Job Type**: Fixed term contract

**Benefits**:

- Company pension
- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: SCSC Yorks



  • Leeds, United Kingdom CV-Library Full time

    We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience! Key...


  • Leeds, United Kingdom E3 Recruitment Full time

    We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key...


  • Leeds, United Kingdom Headway Recruitment Full time

    Customer Service - Administration - Project Coordination skills **Customer Service Coordinator** Our client, one of the UK’s market leaders for fitted luxury Bedroom and Home Study furniture, based in Leeds, requires a **Customer Services Coordinato**r to help continue with its success. Located in LS13, Leeds the position of **Customer Services...


  • Leeds, United Kingdom Harron Homes Full time

    There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. **Key Purpose of Role** To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working...


  • Leeds, United Kingdom FirstResponseGroup Full time

    Job Introduction **Job Title**: Customer Service Coordinator **Location**: Leeds** **Pay rate - £12.50 p/h** **Work Pattern: 9:30 -18:00** **About FRG** At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing...


  • Leeds, Leeds, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a Customer Service Coordinator to join our dynamic team at Universal Business Team. This is an exciting opportunity for a proactive and customer-focused individual to deliver exceptional service and support to our clients.The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and...


  • Leeds, United Kingdom TRCGroup Full time

    **Key purpose of the role**: - To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. - Working closely with the Customer Service Manager to collate management information and data for analysis. **Key Duties**: -...


  • Leeds, Leeds, United Kingdom Rentokil Initial Full time

    Overview:The successful candidate will join Rentokil Initial's Leeds office and work closely with various teams to deliver exceptional customer service. This is an excellent opportunity to develop your skills and knowledge in account management, customer service, and team collaboration.About the Role:We are seeking a highly organized and communicative...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Customer Service AdministratorWe are offering a competitive salary of up to £25,350 per annum for this exciting role.This position involves providing exceptional customer service as the first point of contact for clients, customers and visitors. The ideal candidate will be proactive, organised and have excellent communication skills.Key...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    About the RoleWe are currently seeking a highly skilled Support Services Coordinator to join our team at Service Care Solutions. This full-time role is based in the Leeds area and involves working across two prison sites, HMP Leeds and HMP Wealstun. As a Support Services Coordinator, you will play a key role in providing support to individuals within the...


  • Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location: Leeds, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract - Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and...


  • Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory...


  • Leeds, Leeds, United Kingdom CV Library Full time

    Job SummaryWe are looking for an experienced Senior Security Services Coordinator to join our team at CV Library. As a key member of our security operations team, you will be responsible for managing security services across multiple sites in the Yorkshire area.The salary for this role is £50,000 + performance bonus, providing a competitive financial...


  • Leeds, Leeds, United Kingdom Travail Employment Group Full time

    About the RoleWe are looking for a skilled and dedicated individual to join our team as a Customer Service Coordinator.The role involves providing high-level customer service, managing front-of-house operations, and assisting with administrative tasks.Salary: £25,350 per annumKey Responsibilities:Meet and greet clients and visitors in a professional,...


  • Leeds, United Kingdom Flat Fee Recruiter Full time

    LS11 Leeds £23,000 - £26,000 per annum dependent on experience **Finest Brands International** Permanent 4 days ago At Finest Brands International, we have a wonderful opportunity for a **Customer Service Coordinator / Returns Processor** to join our Leeds office on a full-time basis. - This is a very exciting opportunity to work with a leading...


  • Leeds, Leeds, United Kingdom Bill's Restaurants Full time

    Job Title: Senior Kitchen CoordinatorWe are looking for a highly organized and efficient Senior Kitchen Coordinator to join our team at Bills Restaurants.The successful candidate will be responsible for coordinating the day-to-day activities of the kitchen, ensuring that all tasks are completed efficiently and effectively.A competitive salary of £40,000 per...


  • Leeds, Leeds, United Kingdom CLD Recruitment Full time

    **Job Description:**We are seeking a highly organized and communicative Customer Service Property Coordinator to join our team at CLD Recruitment. The successful candidate will be responsible for managing properties in North Leeds and providing excellent customer service to clients.**Key Responsibilities:**Manage properties in North LeedsAdminister...


  • Leeds, United Kingdom GAP Group LTD Full time

    Complete your application using the "Apply" button, this will take you directly to the GAP website. Our team is the best in the industry - is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and...


  • Leeds, United Kingdom GAP Group LTD Full time

    Job OverviewGAP Group LTD is a leading provider of lifting equipment and services in the UK. Our team at GAP Lifting Hire & Sales is responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment.About the RoleThe Customer Service Coordinator will be responsible for liaising with customers,...


  • Leeds, Leeds, United Kingdom GAP Group Ltd Full time

    About the RoleWe are seeking a highly organized and communicative Customer Service and Operations Coordinator to join our team at GAP Lifting Hire & Sales.Job Summary:The successful candidate will be responsible for managing and scheduling the Test, Inspection and Certification (TIC) process for our lifting equipment and accessories.Key...