Customer Service Coordinator

6 months ago


Leeds, United Kingdom KPMG Full time

Role Title: Customer Service Coordinator

Contract Length: 6 Month

Engagement Type: PAYE or Umbrella

Location: Leeds, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract - Hybrid - 2-3 days in the office per week.

**KPMG Overview**
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

This is working in our Learning team with a full focus on administration.

**Roles and responsibilities**:

- Coordination and ownership of all aspects of scheduled training events
- Planning, preparation and support for face-to-face workshop/residential events
- Effective customer service and relationship management across a range of stakeholders
- Operational administrative duties to include:

- Booking and confirmation of events in line with occupancy requirements
- Sourcing and confirmation of suppliers, facilitators and venues
- Provision of print and materials
- Communication with learners, suppliers and venues throughout all processes
- Post event evaluations, billing and invoicing
- Uploading of learners to multiple online programmes/platforms and managing access permissions
- Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
- Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
- Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

**Skills and Experience**:

- Effective written and verbal communication skills at all levels
- Strong attention to detail with an investigative nature
- Proven track record of delivering excellent customer service and going the extra mile
- Ability to think on your feet with excellent innovation and problem-solving skills
- Analytical approach to work, good innovation and continuous improvement
- Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
- Self-Motivated, adaptable and flexible
- Takes ownership of issues and sees them through to resolution
- Good IT skills and working knowledge of MS office - Excel, Word and Outlook and experience of working with multiple systems

**Desirable**:

- Experience of working in an operational / contact centre environment
- Experience of effective relationship management
- Experience in a financial environment
- Has worked successfully in a target driven environment

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- administration: 1 year (required)

Work Location: Hybrid remote in Leeds



  • Leeds, United Kingdom CV-Library Full time

    We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience! Key...


  • Leeds, United Kingdom E3 Recruitment Full time

    We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!Key...


  • Leeds, United Kingdom Headway Recruitment Full time

    Customer Service - Administration - Project Coordination skills **Customer Service Coordinator** Our client, one of the UK’s market leaders for fitted luxury Bedroom and Home Study furniture, based in Leeds, requires a **Customer Services Coordinato**r to help continue with its success. Located in LS13, Leeds the position of **Customer Services...


  • Leeds, United Kingdom FirstResponseGroup Full time

    Job Introduction **Job Title**: Customer Service Coordinator **Location**: Leeds** **Pay rate - £12.50 p/h** **Work Pattern: 9:30 -18:00** **About FRG** At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing...


  • Leeds, United Kingdom TRCGroup Full time

    **Key purpose of the role**: - To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. - Working closely with the Customer Service Manager to collate management information and data for analysis. **Key Duties**: -...


  • Leeds, Leeds, United Kingdom Rentokil Initial Full time

    Overview:The successful candidate will join Rentokil Initial's Leeds office and work closely with various teams to deliver exceptional customer service. This is an excellent opportunity to develop your skills and knowledge in account management, customer service, and team collaboration.About the Role:We are seeking a highly organized and communicative...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Customer Service AdministratorWe are offering a competitive salary of up to £25,350 per annum for this exciting role.This position involves providing exceptional customer service as the first point of contact for clients, customers and visitors. The ideal candidate will be proactive, organised and have excellent communication skills.Key...


  • Leeds, United Kingdom Harron Homes Full time

    There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. **Key Purpose of Role ( 6 Month FTC)** To assist the Customer Service Manager and Assistant Customer Service Manager with overseeing the management of the Customer Service Department. To be responsible for allocating resources,...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    About the RoleWe are currently seeking a highly skilled Support Services Coordinator to join our team at Service Care Solutions. This full-time role is based in the Leeds area and involves working across two prison sites, HMP Leeds and HMP Wealstun. As a Support Services Coordinator, you will play a key role in providing support to individuals within the...


  • Leeds, United Kingdom KPMG Full time

    Role Title: Customer Service Coordinator Contract Length: 6 Month Engagement Type: PAYE or Umbrella Location**:Leeds**, Bradford, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract Hybrid - 2-3 days in the office per week. **KPMG Overview** KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory...


  • Leeds, Leeds, United Kingdom Travail Employment Group Full time

    About the RoleWe are looking for a skilled and dedicated individual to join our team as a Customer Service Coordinator.The role involves providing high-level customer service, managing front-of-house operations, and assisting with administrative tasks.Salary: £25,350 per annumKey Responsibilities:Meet and greet clients and visitors in a professional,...


  • Leeds, United Kingdom Flat Fee Recruiter Full time

    LS11 Leeds £23,000 - £26,000 per annum dependent on experience **Finest Brands International** Permanent 4 days ago At Finest Brands International, we have a wonderful opportunity for a **Customer Service Coordinator / Returns Processor** to join our Leeds office on a full-time basis. - This is a very exciting opportunity to work with a leading...


  • Leeds, Leeds, United Kingdom CLD Recruitment Full time

    **Job Description:**We are seeking a highly organized and communicative Customer Service Property Coordinator to join our team at CLD Recruitment. The successful candidate will be responsible for managing properties in North Leeds and providing excellent customer service to clients.**Key Responsibilities:**Manage properties in North LeedsAdminister...


  • Leeds, United Kingdom GAP Group LTD Full time

    Complete your application using the "Apply" button, this will take you directly to the GAP website. Our team is the best in the industry - is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and...


  • Leeds, United Kingdom GAP Group LTD Full time

    Job OverviewGAP Group LTD is a leading provider of lifting equipment and services in the UK. Our team at GAP Lifting Hire & Sales is responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment.About the RoleThe Customer Service Coordinator will be responsible for liaising with customers,...


  • Leeds, United Kingdom Harron Homes Full time

    There are many people involved in the housebuilding process all working together to ensure the continued success of Harron Homes. **Key Purpose of Role** To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained. Working...


  • Leeds, Leeds, United Kingdom GAP Group Ltd Full time

    About the RoleWe are seeking a highly organized and communicative Customer Service and Operations Coordinator to join our team at GAP Lifting Hire & Sales.Job Summary:The successful candidate will be responsible for managing and scheduling the Test, Inspection and Certification (TIC) process for our lifting equipment and accessories.Key...


  • Leeds, Leeds, United Kingdom Subway Full time

    About This PositionWe're seeking a skilled Customer Experience Coordinator to join our Subway team. As a Customer Experience Coordinator, you'll be responsible for delivering an exceptional customer experience through providing top-notch service and ensuring a welcoming store environment.Key ResponsibilitiesCustomer Service: Provide first-class service to...


  • Leeds, United Kingdom Flat Fee Recruiter Full time

    LS27 Leeds £30,000 - £35,000 per annum DoE **Leodis Stairlifts** Permanent 11 hours ago At Leodis Stairlifts, we have an exciting opening for an experienced **Technical Customer Support Coordinator** to play a crucial role in the efficient operation of our office and the delivery of excellent customer service. **Technical Customer Support...


  • Leeds, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 353471**Salary**: - £22,183 - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Division**Type of role**: - Operational Delivery**Working pattern**: - Flexible...