Front Desk Supervisor
4 days ago
**ABOUT YOU**
- You are passionate about great service and excited to lead by example and guide others.
- You are passionate about training and passing on your knowledge.
- You have a keen eye for detail to anticipate our guests’ needs and ensure a professional and smooth operation.
- You are able to multi task and manage busy periods with efficiency and an organized approach.
**ABOUT THE ROLE**
As Front Desk Supervisor, you will assist with the smooth daily running of the Reception Desk. Daily tasks will include:
- Overseeing the flow of arrivals and departures, ensuring guests are assigned rooms according to their preferences and managing queue rooms.
- Guiding and training 6 Front Desk Agents to ensure they deliver the signature Pan Pacific London experience.
- Engage with the Guest Relations, Service One and Concierge team to manage any guest issues and ensure correct resolution.
- As a Front Desk Supervisor you will drive projects to improve and enhance the guest experience.
**OUR BENEFITS**
As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
- Wellbeing Benefits
- Mental Health First Aiders
- Birthday Day Off
- Wellbeing Program
- Cycle to work Scheme
- Employee Assistance Programme
- Quiet Room
- Meeting Free Fridays
- Flexible Work Policy
- Events
- Christmas Party
- Social gatherings
- Christmas Lunch and Team Activities
- Associates' Appreciation Days
- Reward and Recognition
- Competitive Salary
- 28 paid holidays per annum
- Star of the Month and Star of the Year
- Associate Referral Scheme
- Pension Scheme
- Pan Mail Programme
- Perks and Benefits
- Guest Experience Programme
- F&B outlets associate discounts
- Annual Travel Season Ticket Loan
- Friends and Family rates in our hotel and the Pan Pacific Hotel Group properties
- Laundering of your tailored, bespoke Pan Pacific London uniform
- Staff restaurant where our chefs prepare delicious complimentary daily meals
- Diversity and inclusion
- Prayer Room
- Culture Club
- Learning and Development
- 2 Study Days per year (fully paid)
- 3 Day comprehensive orientation programme
- Excellent Training and Development Opportunities
- Personal Development Opportunities
- Corporate Social Responsibilities
- 2 Volunteer Days per year (fully paid)
- Strong focus on sustainability
**ABOUT PAN PACIFIC LONDON**
Welcoming the epitome of modern luxury
A modern urban retreat located in One Bishopsgate Plaza in the heart of the City of London and just moments from Liverpool Street Station, Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.
A new statement of indulgence designed by New-York based duo Yabu Pushelberg, the hotel appeals to City workers and urban explorers with a slew of world-class amenities.?
Epitomising the juxtaposition of old and new London architecture, One Bishopsgate Plaza encapsulates not only a 43-storey bronze tower, encompassing Pan Pacific London and private Sky Residence apartments, but also the 144-year-old One Devonshire House featuring designer shops, a destination restaurant, and our very own contemporary cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making Pan Pacific London a 24-hour destination for meeting, living, working and discovering.
Pan Pacific London invites you to a career of fulfilment, a place where you can grow, develop personal excellence and continue nurturing your love for hospitality. If you share the same values and passions, come and join us.
INDFOH
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