Administration Assistant

2 weeks ago

Rochford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

An exciting opportunity has arisen to recruit a full time Administrator to support the Perinatal Service based at Rochford Hospital, Rochford for 4 days a week, 9am - 5pm.

We are looking for individuals with a positive and compassionate approach to supporting patient care. The role will also include telephone calls from clients and due to the nature of the service these can sometimes be distressing.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

**The main duties of the job involves**:
Processing referrals onto SystmOne

Opening and closing clients on SystmOne

Writing and sending out general letters

Booking initial assessments into the service

General maintenance of patient records

Attending weekly MDT meetings and taking minutes

Working closely with colleagues and multi-agency professionals to support all queries

Providing administrative cover where required

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

COMMUNICATION

You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.

To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

KNOWLEDGE

Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures.

To update as necessary and attend mandatory training and maintain records as per Trust policy.

Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.

To be skilled and experienced in the full range of administration practices, software programmes and specialised functional terms.

To be proficient with the knowledge of patient records management, including use of electronic patient record systems, supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.

To operate the trusts telephony systems.

To update skills as necessary and attend mandatory training and maintain records as per trust policy.

ANALYTICAL AND JUDGEMENT

Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements.

Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are met.

PLANNING AND ORGANSIATION

Ability to deal with short notice planning and last minute changes.

To monitor and note the safe return of Lone Workers.

To manage and organise own time and work efficiently and adhere t

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