Customer Support Executive
3 days ago
Follow the right process as trained and as prescribed by the quality team
Provide appropriate resolution to the customer
Ensure we provide the resolution with the utmost level of customer service via Voice Call/Chat/e-Mail
Code / Document the transaction in the required tools appropriately for all the modes of interaction with the customer
Functional Competencies and skill sets required for the position
- Demonstrate excellent consulting & communication skills
- Shows flexibility/ownership & works under pressure situation
- Ability to work within a challenging environment with tight delivery timelines
- Understanding of the Business situation and capability to address issues
- Can switch tasks swiftly from one mode of communication to another as per Customer's preference
**Relevant experience required for the position**
U1 - 0-6 Months or 1+ years experience in the following:
- Working in a customer service-centered environment
**Salary**: £9.75 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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